Job Description

　　Associate Project Manager I - Quoting

　　R-01221319

　　When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

　　How will you make an impact?

　　As an Associate Project Manager I - Quoting Team, you will be part of our great BioProduction Cell Culture Inquiry to Order (ITO) Customer Excellence team. You will be responsible for managing custom business and serving the customer, sales and operations through the cross-functional execution of orders and services with the primary focus on relationship building and delivering a superior customer experience.

　　Location: Onsite at Grand Island, NY

　　What will you do?

　　Collaborate with cross functional partners to ensure timely and accurate processing of product brief submissions (Feasibility, Packaging Engineering, Chemical Formulations, Accounting, Pricing, BioProduction and CO&S team members) Ensure Service Level Agreements are met for all customer inquiries for given territorial assignments.Serve as the customer advocate throughout internal processes. Troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner. Meet BioProduction business objectives around order quote and approval document turnaround time, customer service level targets, and revenue goals. Run reports, analyze data, develop presentations, support and/or lead customer conference calls, and lead continuous improvement initiatives.Mentor and train Jr. Customer Experience Specialists and support ITO leads with project tasks, operational reporting and commercial engagement initiatives.Has contact with all levels of company employees and external customers.

　　The Project Manager applies basic and complex principles, concepts, practices and standards of the cell culture BioProduction field to complete standard tasks and assignments, works under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

　　How will you get here?

　　Education

　　Bachelor's degree (Biology, Molecular Biology, Chemistry, and Engineering), or High School diploma with ten years of biotechnology experience.

　　Experience

　　5+ years' experience in a customer-facing environment and working technical knowledge of the biotechnology industry including the basics of project management methodologies. Successful candidate will also have a minimum of one-year experience working for the BioProduction Group (BPG) in a customer facing role.

　　Knowledge, Skills, Abilities

　　Successful candidate will have strong skills in the following areas:written and verbal communicationsinterpersonal cross functional team-based interactionorganizational and detail orientation, analytical, planning, and problem solving. Should also be intellectually curious and results oriented.

　　Working Conditions:

　　Works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. The noise level in the work environment is usually low to moderate. Must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

　　We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

　　Compensation and Benefits

　　The salary range estimated for this position based in New York is $41,100.00-$55,000.00.

　　This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

　　A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

　　For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards