Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM

　　The Associate Patient Care Coordinator is responsible for providing excellent customer service to all patients that call the office and scheduling patient's appointments; outreaching to schedule Annual Wellness appointments; verifying patient's demographics and insurance; tasking the medical assistants and referral clerks for patient requests when they call in; and making in-house lab appointments for Labcorp Quest.

　　The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build relationships with our patients.

　　Schedule: Monday to Friday 8:00am to 5:00pm

　　Location: 1669 W Ina Rd Ste 141, Tucson, AZ 85704

　　Primary Responsibilities:

　　Assist in answering incoming phone calls in a prompt and professional manner Return calls as appropriate Assist in taking phone messages in a concise and complete manner Ensure phone calls will not be left on hold for excessive periods of time Assist "unscheduled" emergencies to the point that medically trained personnel may take over Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record Check patient's balances and account status Refer to patient representative as needed Assist patients with ambulatory difficulties Verify all demographic and financial information on established patients Obtain and receive information necessary for the preparation of a new patient record Enter patient data in the computer, and scan the insurance card and driver's license in Allscripts Receive payments from patients and issue receipts including reconciling daily cash and cash drawer Schedule appointments and verify prior to the scheduled time Print schedule for physicians and other staff members one day in advance or more as requested Verify insurance of patients Other responsibilities as assigned

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma / GED (or higher) 1+ years of customer service experience with strong communication skills both in person and via phone Intermediate level of proficiency with Microsoft Office

　　Preferred Qualifications:

　　Experience handling a high volume of telephone calls and a multi-system phone line Knowledge of medical terminology Ability to handle cash and to count money at high volumes including mathematical computations

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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