Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

　　This position coordinates the provision of multiple services to patients performing a full range of administrative support services for clinic/site including collection of co-payments, registration, and scheduling of patients for medical procedures, tests, associated ancillary services and other related duties. Ensures the highest level of patient/customer satisfaction.

　　Position Details:

　　Hours : Monday - Friday 7:30 AM – 4:00 PM EST

　　Department : Lab and Radiology

　　Location : 24 Newton Street, Southborough, MA

　　Primary Responsibilities:

　　Verifies patient insurance coverage and eligibility utilizing computer-based patient registration / scheduling system

　　Welcome walk-in patients and get them check in for lab/Radiology scans

　　Release orders so lab work and Radiology scans can be preformed

　　Collection of patient co-payments and other outstanding balances, maintaining a daily cash deposit as needed

　　Addresses patient-care related telephone calls via an incoming work queue aligning with department metrics

　　Ensures insurance authorizations are obtained and services are covered in full, communicating information with patients as needed

　　What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

　　Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

　　Medical Plan options along with participation in a Health Spending Account or a Health Saving account

　　Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

　　401(k) Savings Plan, Employee Stock Purchase Plan

　　Education Reimbursement

　　Employee Discounts

　　Employee Assistance Program

　　Employee Referral Bonus Program

　　Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

　　More information can be downloaded at: http://uhg.hr/uhgbenefits

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma/GED (or higher)

　　1+ years of customer service experience

　　Beginner level of proficiency with software applications such as Microsoft Word, Outlook, Excel, etc.

　　Preferred Qualifications:

　　Experience utilizing electronic medical records

　　Epic experience

　　Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner

　　Ability to think critically and exercise sound judgment

　　Soft Skills:

　　Excellent communication, interpersonal and organizational skillsAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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