We are Future

　　Connectors. Creators. Experience Makers

　　We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

　　Want to know more… https://youtu.be/xxfSvjPuZdc

　　What you’ll be doing…

　　As the Associate Director, Client Services, you will be a key player / coach for the team, both in management of designated team members, as well as in the execution of large custom and integrated programs. As a player, you will oversee campaign management of key accounts.

　　From developing and maintaining timelines throughout the campaign and working cross-functionally with internal teams on production of custom offerings, to ensuring timely launches, optimum performance and full delivery, you will be instrumental in ensuring that we provide our clients with white-glove service. A strong knowledge of project / client management will be imperative, as well as maintaining an understanding of client needs while also having a pulse on what internal teams need in order to accomplish their respective deliverables. As a coach, you will manage 2-3 Account Managers and provide oversight on day-to-day operations. Experience in management is preferred, but not required.

　　Experience that will put you ahead of the curve…

　　Manage 2-3 Account Management teammates (Account Managers and Senior Account Managers), providing oversight and support of day-to-day responsibilities

　　Play an active role in the training and onboarding of new teammates on the Client Services team.

　　Establish goals for each direct report and maintain consistent communication towards career growth and performance management.

　　Lead execution of larger, custom programs ranging from, but not limited to, custom branded content, custom videos, social activations, and high-impact ad units across all Future digital properties, including brands such as WhoWhatWear, PC Gamer, Marie Claire, TechRadar, and GuitarWorld.

　　Facilitate obtaining all assets from clients for Campaign, including mapping any necessary tracking assets, and QA'ing through partnership with AdOps.

　　Communicate and partner with internal teams (i.e. Sales, Marketing, Editorial, Design, Branded Content, Social, Legal) and third-party vendors to create custom content and ad products

　　Lead both client and internal communication for all assigned programs

　　Create and maintain internal and external timelines throughout the campaign life cycle

　　Coordinate delivery of custom content elements in conjunction with display ad campaigns

　　Ensure that campaigns launch on time, deliver exactly what was sold, and exceed all given benchmarks by optimizing when necessary

　　Summarize, analyze and share results with clients throughout campaigns

　　Oversee production budget in post-sale to stay within profitable margins

　　Maintain expert understanding of our ad products and capabilities (i.e. audience extension, research, social strategy, new products, etc).

　　Ensure all campaign detail aligns between the media plan, agency IO and our Order Management System, and maintain this alignment throughout the campaign lifecycle

　　Monitor and optimize campaign metrics for delivery and KPIs; provide detailed reporting and recommendations to all internal and external teams

　　Collaborate with Finance and Ad Operations as needed to close monthly billing

　　Work with internal teams to produce weekly/final reporting as well as Wrap Reports

　　Possess intimate knowledge of client(s) business/brand, competitive environment, industry trends, and their overall marketing plans/goals

　　Understand marketplace dynamics and become industry expert

　　What do I need to succeed?

　　Bachelor’s Degree

　　4-6+ years experience in project management/account management

　　Proficiency in CRM and project management tools such as Salesforce, Asana

　　Experience in post-sale digital campaign execution

　　Experience working with native content creation

　　Must be extremely detail oriented with exceptional organizational skills

　　Excellent client service communication skills via email, presentation, etc.

　　Agency experience a plus

　　What’s in it for you…

　　We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed into one finite area but get the opportunity to develop a wide range of skills and experience.

　　Additional benefits include health Insurance; ranging from medical to dental and even vision care,

　　401k match and monthly munchies, bagel Fridays, fresh fruit & snacks and coffee and tea on tap.

　　And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

　　Internal job family level C4

　　Please note, the salary range for this position is $100,000 - $120,000

　　Our Future, Our Responsibility - Inclusion and Diversity at Future

　　We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

　　Please let us know if you need any reasonable adjustments made so we can give you the best experience!

　　Find out more about Our Future, Our Responsibility on our website.

　　#LI-JM1