Associate Director of Supportive Housing

　　Department: Supportive Housing

　　Office: 20 Seaver Street

　　Location: Dorchester, MA

　　Position Type: Management

　　Hours/Shift: Morning - First Shift

　　Employee Type:: Regular Full-time

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　　SCHEDULE: Monday - Friday 8:00 a.m. - 4:30 p.m., Hybrid schedule, with minimum of 3 days on site, additional time on site as needed, Additional evening and weekend hours as needed. On-Call Shared Rotation

　　PAYS: $83,616 PER annually DOE

　　LOCATION: 82 Seaver Street, - Region 4

　　JOB DESCRIPTION:

　　Summary of the Position:

　　The Associate Director of Supportive Housing will be responsible for the day-to-day operations and management of an assigned portion of the Supportive Housing programs, to promote tenant-s long-term health and stability in housing. The Associate Director directly supervises the case management and Residential supervisors, working collaboratively with peer Associate Directors, Directors and Administrators of Property Management, and the Clinical teams to support formerly homeless individuals to maintain stability and success in permanent supportive housing.

　　The Associate Director works to develop both the services and structures for Supportive Housing, including the expansion and organization of the portfolio. The programs primarily serve chronically homeless individuals using the Housing First model, providing intensive support and assistance in accessing community-based supports, entitlement benefits and treatment services to promote long-term stability in housing.

　　The Associate Director provides clinical and administrative oversight to case management teams; builds relationships and referral networks with agencies and entities providing services and supports essential to the long term stability of chronically homeless individuals placed in Pine Street Inn Supportive housing; is responsible for program content including the implementation of effective practices (Motivational Interviewing, Comprehensive Case Management, Harm Reduction and Trauma-Informed Care); and ensures the provision of high quality case management supports on a 24/7 basis. The Associate Director is responsible for day-to day operations and serves as a primary contact with outside agencies and treatment partners.

　　REQUIREMENTS:

　　EDUCATION/TRAINING:

　　REQUIRED:

　　Associate-s degree in related field (social Work, Psychology, etc.) with over 10 years of human services experience. Or

　　Bachelor-s degree in related field (Social Work, Psychology, etc.) degree in related field (social Work

　　PREFERRED:

　　Licensed in Massachusetts in Social Work or Mental Health as a LCSW, LICSW, LMHC, or Clinical Psychologist

　　Bi-lingual in either Spanish or Haitian Creole

　　REQUIRED:

　　Five or more years of human services experience

　　KNOWLEDGE/EXPERIENCE:

　　REQUIRED:

　　Minimum of two years experience working with homeless individuals suffering from complex disabilities in housing settings

　　Minimum of two years clinical supervisory experience working with an array of staff with various educational and lived experience backgrounds.

　　Strong planning and organizational skills, and ability to work well with managers, peers, subordinates and internal and external partners

　　Demonstrated knowledge and experience in program design, development, and expansion

　　PREFERRED:

　　Experience in providing supportive housing

　　Knowledge of housing management

　　Experience working with chronically homeless individuals in Housing First programs

　　Strong commitment to the Housing First and Harm Reduction approach

　　Experience with HMIS systems strongly preferred

　　PHYSICAL ABILITIES:

　　SKILLS REQUIRED:

　　Ability to access different building locations and program sites, including climbing several flights of stairs and lifting up to 50 pounds of weight

　　Must have access to a vehicle, a valid Massachusetts. driver-s license, and the ability to travel to scattered sites related to the housing programs

　　Ability to sit for long periods of time and use computer, copier and other office equipment

　　Flexibility to work or be available according to program demands

　　Highly developed organizational skills, excellent verbal/written communication and interpersonal skills

　　Ability to communicate professionally both verbally and in writing, including the ability to successfully represent organization in various forums

　　Ability to effectively provide supervision to culturally, racially and gender diverse team

　　Effective team builder and leader

　　Strong interpersonal, conflict resolution and crisis management skills

　　Ability to prioritize and manage different roles and tasks, with attention to deadlines

　　Ability to multitask and demonstrate flexibility as necessary

　　Ability to take initiative, plan and work independently

　　Excellent leadership, individual and group supervisory skills

　　Strong computer skills including familiarity with management information systems or database programs

　　Must have highly developed professional ethics to maintain appropriate boundaries and sets limits fairly and consistently

　　Contributes to the overall integration and success of the department by being a team player, accepting and offering guidance as appropriate, participating in PSI activities and trainings as requested and promoting organizational integration based on the mission, vision and values

　　MENTAL ABILITIES:

　　SKILLS REQUIRED:

　　Demonstrated skills planning and organizing to achieve goals and objectives while effectively utilizing available resources

　　Must be able to perform a wide variety of difficult tasks at the same time

　　Must possess demonstrated conceptual abilities to facilitate the implementation of change within program or department while helping others deal with transition.

　　Excellent leadership, individual and group supervisory skills required; Experience advancing the skill and work of team members and fosters employee development by providing a supportive learning environment.

　　Strong computer skills including familiarity with management information systems or database programs required

　　Ability to build rapport and provide support to individuals living with both treat and untreated behavioral health conditions required.

　　Successful candidate must be able to work creatively, provide training to small and large groups, and function as a member of a team

　　JOB RESULTS:

　　Of those enrolled at least one year ago, 85% will remain in housing for at least one year or have moved to other permanent housing

　　80% of participants will maintain or increase their income

　　80% of participants assessed at a Phase of Care rating of stable or higher (a score of 1.5 or higher)

　　90% of participants will be actively engaged in a service plan every 90 days

　　ESSENTIAL FUNCTIONS:

　　Oversee case management, residential team and service practices of the supportive housing programs to ensure the safety of the tenants and staff and the appropriateness of care for the overall purpose of promoting stable tenancies of tenants served.

　　Responsible for the clinical and administrative supervision of case management and residential supervisors. Will provide training in evidenced based practices such as: Comprehensive Case Management, Motivational Interviewing, Harm Reduction, Trauma-Informed Care and Housing First.

　　Responsible to leading team meetings, department meetings, and represent the Supportive Housing department-s interests across internal and external meetings.

　　Interview, hire, train, supervise, and support staff, including written evaluations and progressive discipline when necessary. Conduct individual supervision with staff at least weekly and all necessary program meetings. Schedule and oversee staff training and development to ensure compliance with Pine Street Inn policies.

　　Oversee staffing schedule and coordinate staff coverage for supportive housing programs.

　　In conjunction with the Regional Director and peer Associate Directors, lead the promotion of evidence-based practices (EBPs) across the department; work closely with Supervisors to identify staff skill/knowledge gaps and implement training as needed; develop supervision tools that promote EBPs; collaborate with senior leadership to lead department wide strategic planning effort for new initiatives.

　　Provide programmatic oversight to the programs contained in the Supportive Housing portfolio. Conduct quarterly quality assurance program chart reviews to ensure compliance with funding regulations.

　　Review the monthly tenant census for accuracy and ensure accurate reporting of tenant and client rosters for compliance.

　　Working together with the Regional Director of Housing Support Services, Director of Operations and Property Management, assures that contractual and regulatory requirements are met for all contracts in the Supportive Housing Portfolio, including but not limited to HUD annual progress reports, internal Pine Street Inn reporting, utilization of HMIS, etc. Works closely with the HMIS Administrator to manage data and reporting for all grants in the department by overseeing monthly and quarterly reports to identify missing data, data errors and staff performance and training needs.

　　Participate in collaborative networking with PSI programs to share knowledge and experience and to ensure consistent policies and procedures. Serve as a liaison with external organizations relevant to the work of supportive housing programs.

　　Participate in Director On-Call rotation

　　Coordinate and provide intervention with participants and property managers as needed.

　　Represent PSI and the Supportive Housing Department in the Housing Court system in conjunction with the Case Management and Residential Supervisors.

　　Assist tenant as required for bed bug remediation as outline by PSI Bed Bug Policy.

　　Due to emergency or unforeseen program needs, staff may be temporarily or permanently reassigned to another PSI program at any given time.

　　This job description may be revised based on the development of Supportive Housing.

　　Performs other related duties as required.

　　INTERNAL CANDIDATES, IF INTERESTED IN APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.

　　Pine Street Inn is an equal opportunity employer.

　　START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2902217&source=2902217-CJB-0)