Job Summary

　　You will serve as a dedicated point of contact/liaison between money managers, registered advisors, branches, trading, settlements and other operation departments. You will provide assistance with taking live orders over the phone, action rejection notifications that are received from the market centers and immediately notifying the field. You will assist with errors, problem executions, work with settlements to resolve trade issues and be available for all system down times. You will have the chance to mediate conflict situations in a manner to ensure the best solution for the parties involved. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

　　 Job Description

　　What is the opportunity?

　　You will serve as a dedicated point of contact/liaison between money managers, registered advisors, branches, trading, settlements and other operation departments. You will provide assistance with taking live orders over the phone, action rejection notifications that are received from the market centers and immediately notifying the field. You will assist with errors, problem executions, work with settlements to resolve trade issues and be available for all system down times. You will have the chance to mediate conflict situations in a manner to ensure the best solution for the parties involved. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

　　What do you need to succeed?Perform complex tasks within an area or department and provide work support when department personnel are not available.Communicate effectively with a diverse group of equity/options traders, correspondents, money managers, and RBC Personnel by asking and answering questions in an accurate, professional, and timely manner. You would also assist with monitoring work volumes, daily reports and inventories. Work with associates to resolve issues in a timely manner and notify supervisors of critical items or trends.You would also perform periodic evaluations of processes of all desks for possible improvements in efficiency, risk management and/or use of technology. Discuss ideas for improvements with the supervisor and implement agreed upon changes. You would be responsible for processing assigned tasks in the absence of staff in an accurate, timely manner with minimal assistance.Assist during heavy volume periods or in the partial daily absence of staff to complete departmental processing in an accurate and timely manner to minimize overtime.Provide on-the-job training and work direction to staff members.Provide recommendations or enhancements for department procedures or processes.Verify, input and/or maintain information/data into computer files, databases or systems or in record retention systems. Work may include statistical reports to department management.Understand how processing can impact clients, departments and firm.Refer to department manuals for instructions, task assignments and work functions required for the specific role.Other duties and responsibilities as assigned.

　　Must-haveHigh School diploma or equivalent with 2 years of operations experience or equivalent industry related experience.Record of providing outstanding customer service in a faster-paced environment.Strong decision-making ability. Must be willing to strive to find solutions to client problems and issues.Position may involve a high degree of stress and pressure.Ability to handle multiple priorities in a fast paced and deadline driven environmentEffective problem identification, analytical and resolution skills. Ability to gather and analyze relevant information clearly and effectively.Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and managementIntermediate to advanced skills utilizing MS Excel.Series 7 and 63 or 66 licenses.Understanding of Equity and Option markets

　　Nice-to-haveCollege degree.Strong understanding of RBC's back office systems (i.e. Broadridge, Fiserv APL, FIX connectivity).Prior experience working on a trading desk or trade operations.

　　What's in it for you?

　　We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesAccess to a variety of job opportunities across business

　　Job Skills

　　Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

　　Additional Job Details

　　Address:

　　250 NICOLLET MALL:MINNEAPOLIS

　　City:

　　Minneapolis

　　Country:

　　United States of America

　　Work hours/week:

　　40

　　Employment Type:

　　Full time

　　Platform:

　　Wealth Management

　　Job Type:

　　Regular

　　Pay Type:

　　Salaried

　　Posted Date:

　　2023-11-19

　　Application Deadline:

　　2024-01-22

　　Inclusion and Equal Opportunity Employment

　　At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

　　We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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