At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

　　Broadridge is growing! We are actively seeking a remote, Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support.

　　Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, and you thrive in a fast-paced work environment, we'd love to hear from you!

　　The work hours will be 10 AM - 7 PM (CT). This is a remote role where you will work off-site with occasional office hours.

　　Responsibilities:

　　Call HandlingInbound calls - High call volume (50-100 calls per day)Outbound calls - Product support and customer educationLog call notes in Salesforce and JIRAAccurately process inbound and outbound email communicationsCustomer Relationship ManagementMaintain client relationships focused on customer satisfaction and retentionMaintain and track communication with clientsFacilitate information flow to all relevant partiesCustomer EducationOngoing product supportEditor/tool knowledge base and supportGuide customers through Corporate Client Intranets, policies and proceduresTroubleshooting/Case ManagementResearching previous and current account activity to resolve issues or answer questionsEntering issues for Development to further investigateClose case and follow up with customer on resolutionRequirements:Bachelor's degree or equivalent experience preferredA minimum of two years of customer service experienceAttention to detail under tight deadlinesStrong written and verbal communication skillsAbility to cover shifts that range from 7 AM - 7 PM CT. Primary shift is 10-7 CT.Digital marketing experience, including websites, domain names, SEO and SEM strategies a plusSalary range $17.00- $18.00 per hour.

　　Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

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　　Broadridge associates helped us envision our Connected Workplace, a work model that allows associates around the globe to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

　　We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.

　　Disability Assistance

　　We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email [email protected].