We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers' primary contact responsible for managing and operating the shipment lifecycle of their global freight.

　　A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You'll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

　　If this all sounds good, let's talk more about what you'll be working on.

　　Responsibilities:

　　Maintain Operational Excellence:

　　Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

　　Facilitate Relationships:

　　Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.Build great relationships with customers, responding timely and following up on issue resolutionProvide reporting and documentation support to internal and external customers.Participate in customer business reviews.Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

　　Required Qualifications:

　　High school degree or GED equivalentMinimum of 1 year of Global Forwarding experience

　　Preferred Qualifications:

　　Values a diverse and inclusive work environmentProficient in Microsoft Office Suite of programsExcellent communication, prioritization, and multi-tasking skillsProven track record of strong customer service skills, interacting with customers and being client focusedExcellent follow up with customers and the networkCritical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needsHigh level of attention to detailAbility to work in a fast-paced and deadline-driven environmentBachelor's degree

　　If this sounds like the job for you, let's talk! We can't wait to hear from you!

　　Benefits

　　At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

　　Why Do You Belong at C.H. Robinson?

　　Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

　　As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.