Salamander Middleburg is looking for a Reservation Assistant Manager to join our Five Star Resort reservations team!

　　Salamander Middleburg is a 5 Star/ AAA Diamond Luxury Resort located in beautiful Middleburg, VA. We offer professional privileges, training and growth both within this beautiful horse & wine country and beyond. As an expanding luxury hospitality portfolio, the advantages and opportunities are endless - let your entrepreneurial spirit shine.

　　POSITION OBJECTIVE

　　The Reservation Assistant Manager oversees the daily operation of the department. Trains and coaches reservations agents to reach service and revenue goals. Handles incoming calls, makes reservations, responds to guest inquiries, and promotes hotel services and amenities. Maximizes yield opportunities and meets revenue goals, as established by leadership.

　　ESSENTIAL JOB FUNCTIONS

　　• Promote team spirit and encourage excellence in telephone & email sales and service performance among all reservation's agents. Works one-on-one with reservations agents to improve their sales techniques as well as ensures an ongoing coaching, training, and development of staff.

　　• Implements monitoring and scoring of agents to achieve luxury quality standards. Gives regular feedback to reservations agents on their sales performance and ways to improve conversion of calls to bookings.

　　• Maintain employee discipline, conduct employee reviews, and conduct monthly departmental meetings and various briefings on policy changes, new promotions/rates and new procedures.

　　• Assist the Director with scheduling according to business needs.

　　• Assist the Director with planning monthly departmental meetings

　　• Assist the Director with leading interactive daily line-ups

　　• Follow all service standards according to Five Star and Five Diamond standards.

　　• Follow sales standards to achieve revenue goals according to company guidelines.

　　• Provide accurate and thorough information on the resort's accommodations, packages, promotions, services, and amenities.

　　• Ensure accuracy of all reservations data.

　　• Review no shows from previous night and make corrections as needed.

　　• Input group rooming lists and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.

　　• Assign specific accommodations based upon feature and/or location requests.

　　• Provide reservation and pick up reports upon request.

　　• May assist with other duties as assigned such as running daily reports, e.g. the cancellation, booking, or arrival reports.

　　• Communicate effectively with guests and other departments.

　　• Attend weekly KPI, Revenue, and Leadership Meetings

　　• Act as the NAVIS/Revinate expert for the department

　　• Reconcile monthly travel agency commissions

　　• Reconcile monthly reservation agent incentives

　　This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.

　　EDUCATION/EXPERIENCE

　　• Must be 18 years of age or older.

　　• High School graduate or G.E.D. equivalent. Bachelor's Degree Preferred.

　　• Requires good communication skills, both verbal and written.

　　• Two years related experience and/or training; or equivalent combination of education and experience.

　　• 2 years minimum in a 5 Star or 5 Diamond luxury hotel preferred.

　　• Proficient in Microsoft Office, including Publisher, Word, Excel, Outlook required.

　　REQUIREMENTS

　　• Must have exceptional interpersonal, clear verbal and written communication skills. Second language is a plus.

　　• Strong phone skills needed.

　　• Required typing of 50+ wpm.

　　• Must be able to work in a Reservations office environment and work continuously with the Front Desk and all operational departments.

　　• Other skill sets include knowledge of OPERA PMS and Microsoft Office. SpaSoft, Ivvy and SynXis CRS a plus.

　　• Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast-paced environment, experience handling customer service issues and be a team player.

　　• Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.

　　Salamander offers great benefits for Full Time and Part Time:

　　Health & Welfare401 K Retirement plan/ Full-Time and Part-Time Service Professionals are eligibleDental and VisionGenerous Paid Time Off- available after 90 days of employment.Company Paid Holidays(8)Access Privileges & Discount Programs for employees, friends & family discounts on room stays at all Salamander locations.Discounts on dining, retail, spa, golf, and other hotel & resort amenitiesFree mealsPaid Maternity and Paternity leave

　　We invite you to explore joining this friendly, diverse and enthusiastic team of professionals, striving to provide the very best in service and driven to maintain Forbes 5-Star status, a catalyst that has catapulted this spectacular resort into one of the world's most coveted and elite destinations.

　　Please apply online at: salamanderresorts.com/careers

　　• "Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."