POSITION OBJECTIVE

　　The Assistant Guest Services Manager is responsible for the oversight and execution of daily operations in the lobby including, guest arrivals, Kings Club arrivals and Lobby Concierge requests. The Assistant Guest Services Manager works with the Club Concierge and Club Attendant to carry out guest arrival and departure procedures. This position will maintain the property's standards while striving to ensure guest and employee satisfaction that reflects Forbes Five Star service.

　　ESSENTIAL JOB FUNCTIONS

　　Communicate guest needs and preferences within the departments and throughout the property to ensure that each guest has the most personalized and seamless experience possibleCreate a polished Lobby environment for all who enter the HotelCreate Strong relationships with our Transportation and Flower vendorsInvoice guests accordingly, ensuring profits where applicable Maintain and communicate cleanliness and condition needs in the Lobby and public areasService all requests of guests with gracious and sincere hospitalityControl Concierge inventory and ordering including Guest supplies and amenitiesEnsure accurate and timely guest package and shipping processes Evaluate the staffing requirements and prepare schedules weekly, adhering to budget goalsEnsure that the lobby concierge desk is presentable and attended to at all timesCommunicate anticipated business demands to both Front Office and Kings Club LeadershipEnsure staff's knowledge of hotel services, features, and amenitiesAssign specific tasks to the staff as they ariseMonitor and ensure that Hotel Bennett staff performs their job functions to the hotel's expected level of serviceConduct ongoing training with existing staff and ensure that new staff is certified as requiredAccommodate all guest requests in an accurate and efficient manner.Ensure payroll is documented and submitted accurately and promptlyEnsure payroll forecast are accurately completed and submitted timelyConduct performance appraisals of staff and provide coaching and counseling when neededPossess the ability to maintain a calm demeanor in a stressful, rapid environment and multitask when neededBe an ambassador of the Hotel Bennett at all times

　　EDUCATION/EXPERIENCE

　　High School Diploma; preferably college degree3 years' experience in a supervisory role in Guest Services, Front Desk, Housekeeping, or other area of operation within the Rooms Division

　　REQUIREMENTS

　　Ability to work productively with little supervisionAbility to manage time effectively and multitaskAbility to actively listen to guest requests and employ initiative to resolve each requestAbility to maintain a professional composure regardless of business levelAbility to improvise when necessary and make empowered decisions to ensure guest satisfactionMust have a professional image and personality exuding confidence and leadership skillsAbility to focus attention on details and be able to organize, prioritize, and follow upMust be able to take initiative and work productively within any given period of time, unsupervisedAbility to maintain confidentiality and security of all guest and general hotel informationMust be a team player, working well with other departments and coworkersAbility to work flexible hours, including weekends and eveningsShould be creative, innovative and strive for continuous improvementAbility to prioritize and organize work assignments; delegate workAbility to direct performance of staff and follow up with corrective actions when neededAbility to motivate staff and maintain a cohesive teamAbility to determine training needs and provide corresponding trainingAbility to be a clear thinker, analyze and resolve problems exercising good judgmentAbility to remain calm and courteous with demanding guests and situations

　　PHYSICAL DEMANDS

　　The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand for extended periods of time, walk, use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 30 pounds. The employee must have legible penmanship for reporting and documentation and be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

　　IND123