Overview

To assist the Branch Manager of a small/medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts

Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits

Manage staff to ensure vault opening, closing and balancing procedures are completed

Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events

Participate in recruiting efforts, on-boarding and initial training of team members

Participate in budget, purchasing, tracking and records retention for business expenses

Guide team development for continual growth in technical, soft and leadership skills

Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services

Assist with leading and training team members to deliver high quality service to our members

Analyze reports and conduct trend analysis to optimize business performance

Ensure compliance with all security, safety and emergency preparedness procedures

Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures

Perform supervisory/managerial responsibilities:

Supervise daily activities

Ensure adequate/skilled staffing; select employees

Establish performance goals and priorities

Prepare, conduct and review performance appraisals

Develop, mentor, and counsel staff

Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

Ensure section/branch goals and objectives align with division/department strategy

Ensure efficiency of operations

Act as Manager in the incumbent's absence

Perform other duties as assigned

Qualifications

Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

Working knowledge of functions relating to cash and ATM operations

Ability to manage multiple priorities independently and/or in a team environment

Exposure to member/customer service operations

Exposure to mentoring and leading employees

Effective organizational, planning and time management skills

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

Effective verbal and written communication skills

Effective word processing and spreadsheet software skills

Desired Qualifications

Desired - Familiarity with financial institution and lending practices, principles and regulations

Desired - Familiarity with retail banking industry best practices

Desired - Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

Hours: Available Monday - Saturday, hours based on business needs.

Location: 5445 Glenside Dr, Richmond, Virginia 23228

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Forbes® 2024 America's Best Large Employers

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• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 23001