Manager - Market 1

　　Location OK, Oklahoma City

　　Division/Department CRST Home Solutions, LLC

　　# of openings 1

　　CRST The Transportation Solution, Inc.isDelivering PromisesandDriving Successto ensure everyone has what's needed to live and thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

　　Manager - Market 1

　　CRST ’s Home Solutions - NAL division is focused on final-mile home delivery of big and bulky products . Home Solutions works with high-profile retailers to deliver large items like furniture, exercise equipment , and appliances. This valuable service helps our retail partners meet the needs of the growing home-delivery market.

　　As our primary contact for clients and customers within the defined geographic region, you'll be responsible for handling escalations, questions, and emergency requests. You'll also lead in service company assignments and be accountable for cost and quality performance within the geographic region. Your presence will be required at Dock load-outs and present for store load-outs as available and necessary. In addition, you'll perform other duties as assigned.

　　Essential Responsibilities:

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

　　Accountable for the operational efficiency and quality of service against predetermined goal s for a market .

　　Reviews cost, quality, and customer service metrics and works always towards improvement. Acts upon deficiencies to ensure workload is being assigned to best-performing motor carrier partners .

　　Validation of weekly motor carrier partner pay.

　　Point of contact for assigned stores for basic issues regarding deliveries from the store.

　　Address and resolve motor carrier partner questions and concerns.

　　Compliance with obligations as outlined in client or third-party warehouse agreements.

　　Professionally manage the coordination of load-out and ensuring everyone has assigned orders on a daily basis .

　　Perform weekly inventory audit.

　　Identify , escalate and execute on management-approved opportunities for increased productivity for the account.

　　Manage the day-to-day POD process including collection and weekly audit of documents.

　　Responsible for the compliance of all administrative paperwork associated with business activity including, OSHA, carrier partner credentials and cargo paperwork if applicable.

　　Seek and solicit local market independent motor carrier partners for contracting , following compliance objectives , operational standards and cost efficiencies.

　　Act as a liaison between local customers, warehousing partners, motor carrier partners and the NALG Corporate Office. Exercise professional judgment and diplomatic approach to issue management and resolution.

　　Builds company image within market by collaborating with partners, customers and NALG m anagement.

　　If approved, h ire, train and maintain on-going relationship with department staff. Includes training, development and performance review .

　　Completes all assigned tasks in a thorough and workmanlike fashion. This includes timely return of phone calls, emails, and customer, partner and internal inquiries.

　　Creates a positive and professional work environment and leads by example.

　　Maintain the confidentiality of all company and client informatio n.

　　Other duties as dictated by business need and assigned by m anagement.

　　Education and Experience:

　　Bachelor's Degree (Preferred)

　　High school diploma or equivalent

　　Five or more years of logistics management experience

　　Pay:A final offer amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range. For roles that are commission or bonus eligible, your recruiter can share more details regarding the specifics for these positions.

　　Location:This is an on-site position at our location in Oklahoma City, OK.

　　This position could require up to 50 % travel. Infrequently requires travel outside the locally assigned area including overnight stays.

　　Join our team and be a part of providing outstanding service to our clients and customers. Apply now and start making a difference!

　　Our team enjoys the following Perks:

　　+ + Parental Leave

　　Paid Time off- Starting on Day 1

　　Birthday PTO

　　Paid Volunteer Day

　　Dress for your Day Dress Code

　　Paid Holidays

　　CRST offers a comprehensive benefits package including:

　　+ + Major Health, Dental & Vision Insurance

　　Accident Insurance

　　Critical Illness Insurance

　　Pet Insurance

　　Legal Assistance Plan

　　401 (K) with Employer Match

　　Company Paid Life Insurance

　　The CRST core values:Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.

　　EEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.