ASSISTANT MANAGER

　　This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

　　Summary

　　The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

　　Responsibilities Include:

　　Team Environment

　　Assist to recruit, hire, onboard and develop employees

　　Communicate job expectations to employees

　　Hold team members accountable for their behavior and performance, addressing concerns promptly

　　Support the development of team members

　　Operations Excellence for Guest Satisfaction

　　Create and maintain a guest first culture in the restaurant

　　Ensure all shifts are appropriately staffed to achieve guest service goals

　　Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws

　　Ensure Brand standards, recipes and systems are executed

　　Help prepare and complete action plans; implement production, productivity, quality and guest service standards

　　Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability

　　Control costs to help maximize profitability

　　Execute all in-restaurant marketing promotions in a timely manner

　　Execute new product roll-outs including team training, marketing and sampling

　　Drive sales goals and track results

　　Profitability

　　Control costs to help maximize profitability

　　Execute all in-restaurant marketing promotions in a timely manner

　　Execute new product roll-outs including team training, marketing and sampling

　　Drive sales goals and track results

　　Qualifications:

　　Skills

　　Fluent in English

　　Restaurant, retail, or supervisory experience

　　Basic computer skills

　　At least 18 years of age (where applicable)

　　Basic writing skills

　　Math and financial management

　　Required Competencies

　　Guest Focus

　　Understands and exceeds guest expectations, needs and requirements

　　Develops and maintains guest relationships

　　Displays a sense of urgency with guests

　　Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

　　Resolves guest concerns by following Brand recommended guest recovery process

　　Passion for Results

　　Sets and maintains high standards for self and others, acts as a role model

　　Consistently meets or exceeds goals

　　Contributes to the overall team performance; understands how his/her role relates to others

　　Sets, prioritizes and maintains focus on important activities

　　Reads and interprets reports to establish goals and deliver results

　　Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

　　Problem Solving and Decision Making

　　Identifies and resolves issues and problems

　　Uses information at hand to make decisions and solve problems; includes others when necessary

　　Identifies root cause of a problem and implements a solution to prevent from recurring

　　Empowers others to make decisions and resolve issues

　　Interpersonal Relationships & Influence

　　Develops and maintains relationships with team

　　Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

　　Encourages collaboration and teamwork

　　Leads others; negotiates and takes effective action

　　Building Effective Teams

　　Identifies and communicates team goals

　　Monitors progress, measures results and holds others accountable

　　Creates strong morale and engagement within the team

　　Accepts responsibilities for personal and team commitments

　　Recognizes and rewards employee’s strengths, accomplishments and development

　　Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

　　Conflict Management

　　Seeks to understand conflict through active listening

　　Recognizes conflicts as an opportunity to learn and improve

　　Resolves situations using facts involved, ensuring consistency with policies and procedures

　　Escalates issues as appropriate

　　Developing Direct Reports and Others

　　Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

　　Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

　　Provides challenging assignments for the purpose of developing others

　　Uses coaching and feedback opportunities to improve performance

　　Identifies training needs and supports resources for development opportunities Developing Direct Reports and Others

　　Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

　　Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

　　Provides challenging assignments for the purpose of developing others

　　Uses coaching and feedback opportunities to improve performance

　　Identifies training needs and supports resources for development opportunities

　　Developing Direct Reports and Others

　　Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

　　Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

　　Provides challenging assignments for the purpose of developing others

　　Uses coaching and feedback opportunities to improve performance

　　Identifies training needs and supports resources for development opportunities

　　Business and Financial Acumen

　　Understands guest and competition; translates and applies own expertise to address business opportunities

　　Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

　　Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

　　Understands, analyzes and communicates the key performance/profit levers and manages to these measures