Role purpose

　　To lead a profitable area of remit, executing the strategic plan by providing direction to their people and ensuring we operate a customer centric environment.

　　Key accountabilities

　　Ownership and delivery of the area profitability and EBITDA budgets through a focussed approach to increase revenue, EBITDA and transaction numbers whilst controlling costs

　　Define and implement an Area strategy and plan (up to 3yrs) based on the Regional strategy and market trends

　　Effectively lead, coach and develop the performance of Store Leaders and Sales Consultants

　　People management including recruitment, rostering overview, authorisation, learning & development and performance management (including VIBE)

　　Develop and implement a succession plan for their area ensuring development plans are in place where applicable

　　Responsible for Roster management including wage management to direct staff costs budget, approvals and ensuring annual leave is monitored

　　Drive customer service standards

　　Accountable for ensuring the resourcing in the area is to headcount budget and all locations are rostered effectively to the needs of the business with the right people in the right store at the right time

　　Inventory management including the control of stock at an area level ensuring the right product is allocated and replenished into stores at the right time

　　Adhere to Company and location policy and procedures, including ATMs, Audit, Risk, Health & Safety, Security and Retail requirements

　　Instil a culture of operational excellence in area of remit, ensuring all stores pass operational control audits, all staff are thoroughly trained in SOPs and till discrepancies are controlled

　　Escalate any business opportunities, risks or issues (including IT)

　　Provide feedback for business growth opportunities to Regional Manager

　　Support and imbed any other related activities as required by the business

　　Role-specific experience and skills

　　A strong record of performance improvement in their area of expertise, through increased sales, cost management or relevant performance measures

　　A sound understanding of one or more of the following is preferable:

　　general retail business practices

　　financial services industry

　　foreign exchange products and services and the operation of foreign exchange markets

　　Financial and commercial analysis capabilities

　　Demonstrated ability to lead by example, motivate and inspire a team Demonstrated ability to inspire a sense of direction and purpose in others

　　Demonstrated experience in managing a geographically disperse employee base

　　Demonstrated external and internal relationship management expertise at an operational level

　　Excellent influencing, negotiating and communications skills and high levels of personal confidence and self-sufficiency

　　Ability to network external and internal– supplier/ alliance partner relationship initiation and maintenance

　　General experience and personal qualities

　　Tenacity, drive, the ability to operate and make key decisions effectively in a demanding environment, balancing risk with results

　　Proven ability to lead their area of expertise, focusing on results, proactively solving problems and supporting the business with solutions

　　Strong commercial acumen and ability to apply solid commercial judgment to lead in their area of expertise

　　Experience of leading change in a multi-site environment

　　The ability to inspire teams to deliver in challenging circumstances, recognising the need to motivate and develop whilst maintaining pace and juggling priorities

　　The ability to build strong relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders

　　Self-aware, open-minded with a high degree of personal and professional integrity

　　A passion for our business and what this role will bring to it

　　Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.

　　Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.