Additional Job Description

　　We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.

　　In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

　　Responsibilities:

　　Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications

　　Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance

　　Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

　　Project manage, organize, and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers

　　Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests

　　Develop and maintain positive working relationships with customers and other key partners

　　Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

　　Qualifications:

　　Bachelor’s degree from an accredited college/university or equivalent B2B client service experience

　　Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

　　Preferred Knowledge, Skills or Abilities:

　　Strong organizational, time management and multi-tasking skills

　　Ability to absorb product knowledge quickly and process information to apply to customer needs

　　Ability to make sound business decisions and exercise discretion and judgment

　　Experience generating add-on sales revenue preferred

　　Strong analytical and problem-solving skills

　　Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

　　Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.

　　For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.

　　Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.

　　EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.