Home
/
Comprehensive
/
Appraisal Specialist
Appraisal Specialist-July 2024
Ellicott City
Jul 18, 2025
ABOUT CARMAX
CarMax makes the process of buying and researching quality used cars simple, enjoyable, and stress-free—with a focus on honesty, integrity, and customer satisfaction.
10,000+ employees
Consumer Goods & Services, Technology
VIEW COMPANY PROFILE >>
About Appraisal Specialist

  7663 - Ellicott City - 8901 Executive Center Rd, Ellicott City, Maryland, 21043

  CarMax, the way your career should be!

  General Summary:

  Under limited Supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals.

  Principle Duties and Responsibilities:

  Providing exceptional service throughout the customer's experience.

  Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process

  Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding.

  Serving as an advocate for CarMax by sharing what makes us the smart choice.Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections.The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that.

  Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered

  Collecting and transcribing data in order to accurately input information for the appraisal offer.

  Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback.

  Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour.

  Building and maintaining strong relationships and demonstrating excellent teamwork.

  Ability to follow up and re-engage with customers to stay in continuous contact with them.

  Building and maintaining strong relationships and demonstrating excellent teamwork.

  Job Specifications:

  Work requires ability to:

  Deliver exceptional customer service

  Read, interpret and transcribe data in order to maintain accurate records

  Multi-task in a high energy, fast-pace work environment

  Speak and listen effectively when dealing with internal and external customers

  Complete CarMax provided training and attend scheduled meetings

  Working Conditions:

  Pleasant but busy at times noisy sales floor

  Requires walking, bending or standing for extended periods of time

  Ability to work outdoors or in any inclement weather for several hours

  Flexible work hours with shifts that may include nights, weekends, holidays

  Requires CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store)

  About CarMax

  CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

  Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

  CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

  Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Finance Analyst
Finance Analyst Job ID 151644 Posted 23-Jan-2024 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Data & Analytics Location(s) Remote - US - Remote - US - United
Cisco Renewals Analyst
Why Compucom? (Overview) Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on
CONCESSIONS STAND LEAD - SPRING TRAINING | PEORIA SPORTS COMPLEX
Levy Sector Position Title: [[CONCESSIONS STAND LEAD - SPRING TRAINING | PEORIA SPORTS COMPLEX]] Starting Pay: [[$17.00]] per hour We Make Applying Easy! Want to apply to this job via text messaging?
Security Officer - Part Time
Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workp
Global Account Manager
As a Global Account Manager, you will maintain executive level client relationships at key large multinational organizations and provide consultative selling to support strategic long-term objectives
Data & AI Country Lead Austria (w/m/x)
Avanade Austria is seeking a Data & AI Country Lead to drive our growth journey! As the lead, you will be instrumental in shaping the overall strategy, performance, and growth of our Data & A
Patient Care Assistant, Monroe, East 2, Weekend Nights
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satis
Veterinary Triage Technician
Are you ready to take your veterinary career to the next level? Join our dynamic team of professionals at Bulger Veterinary Hospital in Lawrence, Massachusetts! Our growing Emergency department is ad
Sr Principal Program Manager-ProdDev
Job Description OCI (Oracle Cloud Infrastructure) Product & Industries is currently in need of a Technical Program Manager (TPM) to join our fast-growing team. Technical Program Managers rely on
Service Operator
7224 - Birmingham - 2696 John Hawkins Pkwy, Hoover, Alabama, 35244 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by supportin
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved