8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

　　CarMax, the way your career should be!

　　Coordinator II, Accounts Payables Operations - Refunds

　　Home Office, Richmond VA

　　About this job

　　The Coordinator II, Accounts Payable is responsible for working with CarMax stores, external partners, customers, and other internal partners to process refunds. The responsibilities in this role are cross-functional across multiple desks. Duties include performing various accounting tasks such as completing journal entries, account reconciliations, researching and resolving errors or offsets, verifying customer history to ensure adherence to the company policies for issuing refunds, and providing exceptional customer service by resolving email inquiries. A successful Coordinator II in Accounts Payable must demonstrate strong teamwork, a drive to deliver timely, high-quality work and a commitment to customer service.

　　What you will do - Essential Responsibilities

　　Typical responsibilities may include:

　　Process refunds daily, including completing internal verifications and keying vendor information.Review return paperwork and customer history to determine adherence to company policies for processing refunds.Perform accounting functions: run basic queries to identify and execute offsets, key entries into financial ERP, reconcile general ledger accounts, and prepare monthly general ledger journal vouchers. Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners through various communication methods (e.g., internal systems, phone, email).Participate in the planning and development of work methods relating to the processing of customer refundsWork on projects as assigned.

　　Qualifications and Requirements

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Takes the time necessary to make the right choice; does so quickly if neededThinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter expertsBalances and prioritizes competing responsibilities appropriatelyCommunicates effectively through written and verbal methods to a variety of audiences both internal & externalUses all resources to make good decisionsPartners with others to best serve the customerBuilds and maintains relationships across internal teams and with external business partnersChampions and adapts to changeMust be able to sit onsite, as requested, at CarMax's Home Office in Richmond, Virginia

　　Education and/or Experience

　　High school diploma or equivalent required; Bachelor's degree in business a plus2+ years of business-related experience required (e.g., bookkeeping, cash management, office management), including 1+ year of accounts payable, account reconciliation highly preferredExperience with basic accounting concepts preferredProficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferredExperience in Cloud ERP solution (e.g., Oracle) is a plus

　　About CarMax

　　CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

　　Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

　　Our Commitment to Diversity and Inclusion:

　　CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

　　CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

　　Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.