Application Fulfillment Specialist - Bilingual Spanish or Mandarin

　　REPORTS TO: Application Fulfillment Team Lead

　　DEPARTMENT: Operations

　　FLSA STATUS: Non-Exempt

　　TRAVEL: None

　　WORK SCHEDULE: M-F, shifts between 7AM and 7PM

　　LOCATION: Houston, TX onsite

　　COMPANY OVERVIEW:

　　Covr Technologies is a leading, InsurTech venture capital-backed company, focused on using technology to simplify the buying process for life insurance and related products.  As an innovator in a rapidly evolving industry, Covr is a technology-driven company that provides a simpler way for people to protect what matters most.  Through partnerships with financial institutions and advisors, Covr's innovative digital platform provides the capability to research, compare and buy life insurance from top providers, fully online and within minutes.  Our employees enjoy a casual dress code, flexible hours and progressive work environment.   We have a strong culture based on our core values:  Client First, Integrity, Innovation, Collaboration, Fun!

　　JOB SUMMARY:

　　In a call center setting, the Application Fulfillment Specialist - Bilingual Spanish or Mandarin - is responsible for both inbound and outbound communication with clients who are seeking insurance products through their advisor at a financial institution. This team member will receive inbound calls, make outbound calls from a call queue, and call on specific appointments. They will determine the appropriate carrier and application documents required and complete the insurance application with the client over the phone in the client’s preferred language and translate to English on application forms. We fulfill applications for more than 25 different insurance carrier's nuances, required forms, etc. This team member will then verify paperwork and send completed application our for signatures. This is a high-volume position that requires attention to detail, multitasking, and a professional, friendly demeanor.

　　This is a great entry-level position that can provide great foundational knowledge of what Covr provides its partners as a pioneering insurance technology company. We strive to hire and retain excellent employees, who are looking for career progression and growth within our organization.

　　Starting pay is approximately $40k annually, with potential incentive bonuses.

　　ESSENTIAL JOB FUNCTIONS, DUTIES, AND PERFORMANCE RESPONSIBILITIES:

　　Works each application request received through to the formal submission to the carrier for underwriting.

　　Review, screen, and coordinate with other Covr team members to ensure we document all the accurate information necessary to complete each carrier-specific application.

　　Submits life insurance applications “in good order”.

　　Performs additional administrative functions as requested.

　　Accurately translates application questions both verbally and in writing to client in Spanish or Mandarin and records back in English on application packet.

　　JOB SPECIFICATIONS:

　　Required Education and Experience:

　　High School Diploma or GED Equivalent

　　Minimum 2 years clerical and/or administrative experience

　　Minimum 1 year customer service experience, preferably by phone

　　Bilingual in Spanish or Mandarin with experience in translations

　　Skills and Experience:

　　Life insurance knowledge is strongly-preferred

　　Exceptional communication and customer service skills, especially via phone

　　Demonstrated ability to accomplish multiple tasks simultaneously in a fast-paced environment

　　Proficient in Microsoft Outlook, Word, Excel, and Adobe

　　Strong attention to detail and ability to multi-task without losing focus

　　Excellent organizational and time management skills

　　Excellent written communication skills

　　Strong work ethic and high level of personal integrity and accountability

　　BENEFITS PACKAGE:

　　We offer a competitive benefits package:

　　Paid Time Off (PTO): 3 weeks to start increasing with years of service

　　Paid holiday’s – 11 days

　　Medical, Dental and Vision – 80% of monthly premium paid by Covr for all full-time employees

　　Health Savings Account (HSA) with quarterly company contributions

　　Short-Term and Long-Term Disability

　　NEW - Pet insurance for cats and dogs!

　　401(k) with company match

　　Company paid Life and AD&D insurance of $25,000 for all full-time employees.

　　Supplemental Life and AD&D insurance up to 5x’s salary for employee

　　Supplemental Life and AD& D plans offered for spouse and dependents

　　Flexible Spending Accounts (FSAs): medical, dependent, parking and transit

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