Description

　　Kindle has changed the way books are published, sold, and read across the globe. Independent authors are now able to publish and sell direct to readers through Kindle and print-on-demand offerings enabling them to reach audiences never before available. Kindle readers are able to download any book in any language in sixty seconds. Come be a part of changing the way the world reads.

　　Amazon is looking for talented and enthusiastic support engineers to join the Kindle Content Organization. The Kindle Support Engineering team is responsible for providing accurate and timely royalty calculations and accounting entries for all Kindle and print-on-demand book sales. Publishers and authors of all shapes and sizes rely on Amazon to correctly account for all book sales so that they are paid correctly.

　　The Amazon Kindle Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

　　Some of the key job functions:

　　Mentor and train other support engineers on day to day activities

　　Software deployment support in staging and production environments

　　Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

　　Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects

　　Develop tools to aid operations and maintenance

　　System and Support status reporting

　　Ownership of one or more Digital products or components

　　Customer notification and workflow coordination and follow-up to maintain service level agreements

　　Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

　　We are open to hiring candidates to work out of one of the following locations:

　　Chennai, TN, IND

　　Basic Qualifications

　　2+ years of software development, or 2+ years of technical support experience

　　Bachelor's degree in engineering or equivalent

　　Experience troubleshooting and debugging technical systems

　　Experience in Unix

　　Experience scripting in modern program languages

　　Preferred Qualifications

　　Experience with AWS, networks and operating systems