Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　How will you make an impact in this role?

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team

　　Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　Global Merchant & Network Services. Sales. Account/Relationship Management

　　Responsibilities:

　　Maintain and build the day to day relationships between American Express and a portfolio of key accounts

　　Deepen existing relationships and build new ones, to identify new opportunities and maximize customer satisfaction across the whole spectrum of the relationship

　　Handle commercial objections- demonstrate and identify new ways that Amex deliver incremental value

　　Driving financial goals through increased revenues via a combination of increased Amex business volumes, tight control over discount rates and strong risk management

　　Renegotiate commercial agreements that maintain or grow Amex profit margins in line with Amex processes and policies

　　Identify key customer objectives and be able to translate financial data and other information into strategies that will deliver against these objectives, and those of American Express

　　Deepen relationships across all levels at a merchant business (day-to-day through to C-levels)

　　In partnership with the GMS Marketing, develop and implement broad-based and targeted marketing campaigns that deliver incremental spend to the customer and value to the Cardmember

　　Increase merchant satisfaction (NPS) which results in a portfolio of ‘Promoter’ clients

　　Work closely with servicing teams to ensure the highest quality of servicing is consistently delivered to your clients

　　Build awareness and knowledge of American Express capabilities and assets to uncover opportunities for the merchant to benefit, either through increased sales or decreased costs

　　Work closely with all American Express business units, supporting existing initiatives and identifying / driving new network business opportunities

　　Ensuring compliance with all risk, legal and compliance policies

　　Minimum Qualifications

　　Proficiency English communication skills, written and verbal.

　　Experience of leading & closing sizeable commercial negotiations is essential

　　Outstanding relationship management and influencing skills across both internal teams and also external customers is essential

　　Good knowledge of the payments industry

　　Strong track record of driving results and innovating through implementation change is essential

　　High comfort level to deal with complex challenges and ambiguity in operations & risk is essential

　　Strong analytical and strategic thinking abilities together with experience of using complex data analysis

　　Self-starter with strong sense of ownership and accountability within a team structure

　　Knowledge of internal systems, Marketing and Servicing would be an advantage

　　Preferred Qualifications

　　Proved commercial achievements & key negotiations

　　Strong business acumen for achieving scorecard metrics

　　Qualifications

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　Support for financial-well-being and retirement.

　　Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　Generous paid parental leave policies (depending on your location)

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

　　Job: Sales

　　Primary Location: Mexico-CDMX-Mexico City

　　Schedule Full-time

　　Req ID: 24000877