3000 Davita Way, Deland, Florida, 32724-2039, United States of America

　　GENERAL PURPOSE OF THE JOB

　　The Alerts Representative, Customer Support (Lab) reports Alerts to facilities or Physicians within the required service level agreement. This process requires the teammate to follow the standard operating procedure for reporting and documenting alerts. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. This position reports to the Supervisor, Customer Support (Lab).

　　ESSENTIAL DUTIES & RESPONSIBILITIES

　　Responds professionally and knowledgably to outbound callsMonitors alert volume and respond accordinglyConsults with Supervisor, Manager or designee regarding questionable results when appropriateFollows established procedure for reporting urgent results (alert values)Adhere to call documentation policyResponsible for maintaining quality adherence

　　Demonstrate ability to successfully or efficiently navigate through systems by passing competency testsReports events or deviations from standard laboratory procedures to supervisor, manager or designeeEDUCATION AND EXPERIENCE 0-2 years experience preferredMust have high school diploma or equivalentBasic computer skills with proficiency in Microsoft Office requiredPrior customer service or hospitality experience preferredWhat We'll Provide

　　More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

　　• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

　　• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

　　• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform Star Learning.

　　#LI-DM3

　　At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

　　Salary/ Wage Range

　　Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits