We trust that as a Customer Service Manager you will: (responsibilities)

　　Manage the field and office warranty team members to ensure the best customer experienceManaging the sale after close, providing an exceptional customer experience that will contribute to additional referralsHomeowner interaction to set expectations on warranty process and proceduresEvaluate all divisional warranty requests and determines course of actionCoordinate a large group of trade partners around homeowners schedule to resolve appropriate itemsFollow up visits with Homeowner to insure work is clean, complete, and timelyFollow up with contractors and Homeowners to verify work is scheduledNegotiate, pay, and verify pricing with trade partners contracted costsMonthly review and tracking of warranty trendsPrepares weekly payrollThorough documentation of all warranty claimsResearch areas of concern to effectively determine action/solutionsManage a high volume of warranty calls in a timely mannerContributes to the divisional customer satisfaction goalsRegular detailed reporting of customer warranty data to the VP of ConstructionBudgeting of warranty as neededDirect and manage the warranty team: hire, develop and retain team membersYou are willing to perform other duties as assigned

　　What you will need: (competencies, behaviors & attributes)

　　Business AcumenCustomer FocusDeveloping Direct Reports and OthersDrive for ResultsPriority SettingSelf-Knowledge

　　About you:

　　College degree, military service or work related experience in customer service field preferredPrior management experience is requiredExceptional communication skills and follow upSuperior customer service and satisfaction skills requiredMust have exceptional relationship building skills. Must also bring exceptional organization, scheduling, follow up, and planning skillsMust have a minimum 3-5 years in an industry related field

　　FLSA Status: Exempt

　　Will have responsibilities such as:

　　Interviewing, selecting, and training employees;Setting rates of pay and hours of work;Appraising productivity; handling employee grievances or complaints, or disciplining employees;Determining work techniques;Planning the work;Apportioning work among employees;Determining the types of equipment to be used in performing work, or materials needed;Planning budgets for work;Monitoring work for legal or regulatory compliance;Providing for safety and security of the workplace

　　Essential Functions:

　　Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

　　Report to Division/Corporate Office/Community daily and adhere to scheduleAbility to oversee direct reports daily and provide guidance as neededAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to have face to face conversations with customers, co-workers and higher level managerAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicleComply with company policies and procedure

　　Physical Demands:

　　Must be able to able to remain in a stationary position 50% of the timeThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

　　*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

　　Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

　　#LI-CG1