Home
/
Customer Service
/
Patient Care Coordinator
Patient Care Coordinator-August 2024
Saint Paul
Aug 27, 2026
ABOUT CVS HEALTH
CVS Health is a healthcare innovation company. Together, we are helping people on their path to better health.
10,000+ employees
Healthcare
VIEW COMPANY PROFILE >>
About Patient Care Coordinator

  Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

  Position Summary

  Coram/CVS Health is looking for a high-energy healthcare professional to join our National team as Benefit Verification Specialist! This rewarding opportunity allows you to work closely with our Patient Intake Coordinators and insurance providers to verify coverage for in-home Enteral therapy for Coram's patients. We believe that Benefit Verification Specialists are a key part of creating a positive experience for our patients.

  In this dynamic and fast-paced role, you will be responsible to verify insurance coverage and obtain prior authorization information for both new and existing patients in order to process patient prescription orders in a timely manner while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.

  This role will require an understanding of insurance carriers and concepts including pharmacy benefits, major medical benefits, and per diem coverage as well as knowledge of government and patient assistance programs.

  Key Responsibilities:

  - Complete and document benefit verification review

  - Provides information on Enteral home infusion services.

  - Comply with and adhere to all regulatory compliance areas, policies, and procedures, and "best practices."

  -Coordinate with the Patient Intake Coordinators for new and existing accounts.

  -Investigate type and level of insurance coverage to assess patient eligibility for the program.

  - Communicate with medical professionals and insurance company personnel .

  - Complete data enter in ACIS to ensure accuracy of reporting and outcomes.

  - Provide input on self reviews

  - Assist less experienced peers

  -Perform other duties & responsibilities that are reasonable as assigned by your leaders

  Required Qualifications

  * Minimum 1 year experience working in a customer service or call center environment.

  Experience verifying benefits with insurance companies

  Data entry experience.

  Working knowledge in Microsoft Office, specifically Outlook and Word.

  Preferred Qualifications

  * Home infusion or durable medical equipment (DME) experience.

  Experience work in a healthcare environment.

  * Experience working with healthcare ins

  Education

  Verifiable High School Diploma or GED is required.

  Pay Range

  The typical pay range for this role is:

  $17.00 - $29.30

  This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

  In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

  For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

  CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

  You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

  CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
GEICO Customer Service Representative
Customer Service Representative - Indianapolis, IN Salary: $20.00 per hour / $40,300 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others
Estágio Profissional - Qualidade de Cliente
Descrição do empregoSeguimento dos processos de garantias;Acompanhamento dos problemas encontrados e procurar soluções para a resolução dos mesmos;Realização de relatórios técnicos.Informação adicion
Technical Support Specialist Engineer
The best Customer Experiences are built with Zendesk. Our powerful platform facilitates customer interactions across chat, email, phone, and social media, and is designed to grow and scale so it work
Director, Customer Support Operations
Overview Lead customer facing support operations department, with responsibility for managing contacts with SurePayroll customers through phone calls, chat, email, messaging. The group interacts with
PSG Customer Operations Support
Job Description As a Programmable Solutions Group (PSG) Penang Customer Operations Support member, the Penang Customer Operations Support Center team supports the PSG Global Customer Operations Speci
Service Offer Manager
Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity
Mid-Level or Senior Field Service Representative (Level 3 or 4) (Onsite))
Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity
Theatre Team Member
Now Hiring Immediately! What We Can Offer You: Every team member deserves the star treatment! Each career comes with a variety of benefits for both hourly and salaried team members. Benefits may vary
Sachbearbeiter Grip and Customer Support - Customer Testing (m/w/d) - Teilzeit 50% - befristet bis 12/2027 - REF45409S
StellenbeschreibungÜberprüfung und Freigabe von Rechnung / Kostenbögen und eigenständige Problemlösung bei Unstimmigkeiten, einschließlich Kommunikation mit Kreditoren, Debitoren und involvierten int
Travel Insurance Customer Service Representative
Job Description : This position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that supports the mission, values and s
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved