Position Information

　　Job Category Support Staff

　　Position Title Administrative Department Coordinator, Student Health Services

　　Full Time/Part Time Full Time

　　Division Dean of the College

　　Department Student Health Services

　　Hiring Wage/Salary Range $18.75 - $20.75 / hour

　　Determination

　　Benifits

　　Department Statement

　　The Colgate Student Health Center provides high quality, confidential, and equitable health care and education to empower all students. The Student Health Center offers routine medical care, gender appropriate health services, and mental health services, while also promoting wellness through health education. The Student Health Center frequently partners with the university Counseling Center and Shaw Wellness Institute to provide a holistic approach to health and wellness.

　　Accountabilities

　　The Administrative Department Coordinator, Student Health Services is accountable for:

　　Providing administrative support to the university's Student Health Services including assisting with schedules, and meeting planning.Serving as an initial point of contact for students, parents, and visitors, ensuring a warm and welcoming environment.Supporting efficient and accurate maintenance of the health center budget, health insurance program, patient billing, web content, supplies, facilities, and equipment, as well as confidentiality of all medical support services in the university's comprehensive student health center including the department's electronic record and practice management systems.Answering incoming messages via email, medical portal, and phone lines.Scheduling student appointments, and guiding students through check in and check out per health center policies and procedures.Assisting with generation of data and reports regarding health center operations.Provide support with medical referrals, requests for insurance authorization, and prescription authorizations.Assisting with administration of the university's student health insurance program.Assisting with development of policies and procedures .Providing assistance and logistical support for department outreach programming and off site medical clinics including Sports Medicine.Rotating weekend coverage (Saturday 9am-1pm).Attending department, division and university meetings and participate on committees as requested.Performing other duties and responsibilities as directed.

　　This position has been designated as a Campus Security Authority (CSA), in accordance with the federal statutory requirements of the Jeanne Clery Act. CSAs are required to and responsible for reporting allegations of crimes they receive from students and employees to the Campus Safety Department.

　　Technical Competencies

　　Office Productivity

　　Demonstrated ability with all MS office and Google applications, to include: collecting, formatting and organizing moderately complex data via sorting, filters, charts, all basic to intermediate level formulae, including pivot tables. Demonstrated expertise with most commonly used MS word features and functionality, including table of content formatting, mail merges, track changes and other similar features. Ability to edit basic formatting and functional elements of MS PowerPoint. Demonstrated ability to efficiently leverage standard office software to manage calendars, contacts and email correspondence of multiple managers and departments heads.

　　Networking

　　Demonstrated ability to develop collaborative relationships with other campus resources. Demonstrated ability to advance student health initiatives via development of collaborative relationships with other campus resources.

　　Medical Insurance Administration

　　Demonstrated ability to develop collaborative relationships with other campus resources, school insurance broker and student insurance company.

　　Medical Domain Knowledge

　　Demonstrated fluency in medical terminology and practices sufficient to work effectively as a medical administrative professional within a clinical setting.

　　Customer Service

　　Demonstrated ability to consistently provide a welcoming environment for patients and key stakeholders, either via phone or in person. Demonstrated ability to collect and process information sufficient to provide effective patient intake. Maintain confidentiality of healthcare protected information (HPI).

　　Event Planning

　　Demonstrated ability to effectively coordinate events. Demonstrated ability to recommend favorable vendor relationships and favorable contract terms. Demonstrated ability to communicate both written and oral related to planning events.

　　Technical Data Systems

　　Demonstrated ability using relevant data systems/software for the incumbent's given division or departments. Demonstrated ability to enter, manipulate and query all data sets used in day-to- day situations. Demonstrated ability to use all day- to- day and core functionality of all relevant systems.

　　Administrative Procedures

　　Demonstrated mastery of commonly and consistently used Colgate and divisions/functional administrative policies and practices. Has knowledge sufficient to conduct administrative procedures and processes that are most critical to the department. Has knowledge sufficient to train others on all core and common administrative procedures. Has knowledge sufficient to create desktop aids or guides in the execution of common administrative procedures and processes.

　　Behavioral Competencies

　　Personal Accountability for Results

　　Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

　　Effective Communication

　　Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

　　Problem Solving and Decision Making

　　Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

　　Change Management

　　Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

　　Leadership and Teamwork

　　Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

　　Creativity and Innovation

　　Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

　　Diversity and Inclusion

　　Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

　　Sustainability

　　Understands the impact of decision making and personal behavior in achieving the university's commitment to a sustainable and carbon-neutral campus; supports and advances the university's sustainability initiatives; influences others to use sustainable practices.

　　Requirements

　　Professional Experience/ Qualifications Minimum of four years of medical administrative assistant experience is requiredDemonstrated ability to work in a team oriented, fast-paced work environment with a proven track record of meeting deadlines, anticipating the needs of the team, and delivering outcomesProficient with current office technologiesComfortable with medical terminology and discussing personal/sensitive health mattersAbility to work with confidential information and maintain strict confidentialityGood communication and teamwork skillsExceptional customer service skillsAbility to maintain a high level of enthusiasm and energy, while portraying a positive imageMust be able to take direction from several people and have proven ability to prioritize tasks with conflicting deadlines, handle frequent interruptions, work in an open office environmentDemonstrated excellent problem solving; analytical and critical thinking skillsAbility to work independently with minimal supervision

　　Preferred Qualifications Familiarity with Colgate University and university administrative systemsPrevious medical office experience and/or basic medical knowledge a plusExperience fostering a welcoming and inclusive environment, sensitive to students with physical and mental health challengesAbility to demonstrate a strong commitment to diversity, equity and inclusion and the desire and ability to successfully work with a broad spectrum of individual identities including personal, social, and/or otherwise

　　Education

　　High school diploma with experience in records management, accounting, and office operations in a medical setting

　　An Associates degree or equivalent combination of education and experience is preferred

　　Certifications

　　Physical Requirements

　　Moderate physical activity. Requires handling of average-weight objects up to 25 pounds. Environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.

　　Other Information

　　Posting Detail Information

　　Requisition Number 2023S070Posting

　　Temporary No

　　Work Schedule

　　37.5 hours per week, Monday - Friday

　　Rotating weekend coverage (Saturday 9am-1pm).

　　This is a full-time 10 month position with June and July off

　　Job Open Date 09/19/2023

　　Job Close Date

　　Open Until Filled No

　　Special Instructions Summary

　　EEO Statement

　　It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

　　Clery Act

　　CAMPUS CRIME REPORTING AND STATISTICS

　　The Department of Campus Safety will provide upon request a copy of Colgate's Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance. Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at [email protected].