About Conduent:

　　Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

　　Job Description:

　　Job Track Description:

　　Requires relevant expertise in a professional, sales, or technical area through formal education.

　　Performs technical-based activities.

　　Contributes to and manages projects.

　　Uses deductive reasoning to solve problems and make recommendations.

　　Interfaces with and influences key stakeholders.

　　Leverages previous knowledge and expertise to achieve results with teams and can complete work self-guided.

　　College or university degree required or equivalent work experience.

　　General Profile

　　Performs routine assignments.

　　Develops skills by performing structured work assignments.

　　Uses existing procedures to solve routine or standard problems.

　　Receives instruction, guidance, and direction from others.

　　Functional Knowledge

　　Requires a conceptual understanding of theories, practices, and procedures.Business Expertise

　　Applies knowledge of business learned through education or experience.Impact

　　No supervisory responsibilities and limited impact on own work team.

　　Follows standardized procedures and practices to achieve objectives and meet deadlines.

　　Leadership

　　No supervisory responsibilities.

　　Responsible for developing technical contributions.

　　Problem Solving

　　Uses existing procedures to solve standard problems.

　　Examines information and standard practices to make judgments.

　　Interpersonal Skills

　　Exchanges information and ideas effectively.Responsibility Statements

　　Agent will utilize client zoom call system and access client systems for their work queue to make outbound calls to client customers.

　　These customers have vehicles that are impounded or overdue for return to the client.

　　Agent will make initial call advising of overdue status and indicate return of vehicle is paramount otherwise further action will be taken.

　　Agent will also handle inbound calls from customers addressing responses to letter of demand.

　　Agent will also handle other types of escalations, i.e. reaching out to locations verifying vehicles have been returned or contacting toll lots regarding impounded vehicles.

　　Additionally, agent tasks will be to halt overdue process on any emergency roadside assistance (ERS) incidences and escalate as necessary.

　　Keep management informed of all potential risks discovered during the call.

　　Follow through further actions based on the company procedures and policies.

　　Participate in scheduled Monthly/Quarterly Regional governance.

　　Assist in documentation gathering as necessary for the further action required.

　　Handle customers phone calls with a high degree of customer service

　　Assist in preparing operating and management reports

　　Closing:

　　Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

　　People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

　　At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.