Company Description

　　Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com .

　　Job Description

　　Account Supervisors actively manage individual client relationships and tracks of work. They are self-directed and pull in the appropriate help as needed. They are skilled at listening for cues and engaging appropriately to improve situations. Carrying out projects to completion successfully, requires the ability to influence the actions of the collective team and ensuring client satisfaction at all stages.

　　Responsibilities:

　　Manages day to day communications and relationships with clients; prioritizes & sets expectations on deliverables.

　　Demonstrates bigger picture understanding of client's marketing strategy and communicates how current audience and data insights/tactics associate with longer-term strategy objectives.

　　Anticipates client questions and thinks through answers/solutions; handles client escalations.

　　Always thinking about how we can better serve clients and grow their business.

　　Develops presentations and other materials needed for client meetings.

　　Partners with Project Management to monitor and direct as necessary the day-to-day project flow; prioritizes and sets expectations on deliverables.

　　Provides clear and timely direction to all other agency departments and external partners (e.g., Campaign Management, Strategy, Audience, Data, Creative, Development).

　　Assists in development and review of creative briefs ensuring they ladder up to client objectives.

　　Partners with Analytics team to identify business questions to be answered in analytic reports; reviews and provides input on reports prior to client presentation.

　　Supports billing and financial reconciliation activities.

　　Qualifications

　　5+ years of work experience; digital agency experience preferred.

　　Email, CRM, or digital creative asset experience required.

　　Well-versed in project management; proficiency with Smartsheet preferred.

　　Microsoft Office proficiency required, including Excel and PowerPoint.

　　Competent in establishing and nurturing client relationships.

　　Able to actively foster relationships with peers, external stakeholders, and surrounding leadership and drive team alignment around a set of goals.

　　Able to advocate on behalf of the team and agency recommendations.

　　Ability to direct, review and translate post program data analytics.

　　Additional Information

　　The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

　　Paid Family Care for parents and caregivers for 12 weeks or more

　　Monetary assistance and support for Adoption, Surrogacy and Fertility

　　Monetary assistance and support for pet adoption

　　Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

　　Tuition Assistance

　　Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

　　Matching Gifts programs

　　Flexible working arrangements

　　‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

　　Business Resource Groups that support multiple affinities and alliances

　　The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

　　Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

　　If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected] .

　　All your information will be kept confidential according to EEO guidelines.

　　Compensation Range: $58,500 - $92,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 03/06/2024.