Account Operations (Print) - Binghamton - NY

　　General Information

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　　City

　　Binghamton

　　State/Province

　　New York

　　Country

　　United States

　　Department

　　Service Delivery

　　Date

　　Tuesday, January 23, 2024

　　Working time

　　Full-time

　　Ref#

　　20032243

　　Job Level

　　Individual Contributor

　　Job Type

　　Experienced

　　Job Field

　　Service Delivery

　　Seniority Level

　　Entry Level

　　Currency

　　USD - United States - US

　　Annual Base Salary Minimum

　　24,600

　　Annual Base Salary Maximum

　　49,200

　　The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

　　Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

　　Description & Requirement

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　　About Xerox Holdings Corporation

　　For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

　　Job Summary:

　　The Client Associate for Print Production is responsible for managing the print request life cycle to meet Xerox’s industry-leading standards while exceeding client specifications. This position affords the opportunity to lead the administration of the four major stages of Digital Print Production: Pre-Press, Print, Finishing, and Distribution. The overall objective of this role is to act as the primary representative of Xerox, delivering excellent customer service and being the trusted advisor to achieve customer satisfaction and goals.

　　Primary Responsibilities:

　　Deliver contracted customer services (document prepping, scanning, and storing) acting as the point of contact to receive, review, and electronically log customer jobs. Maintain Xerox required reporting logs and information for billing.

　　Operate production equipment (printer, copier, fax, scanner) and operate standard finishing equipment (e.g., paper cutters, inserters, laminating, spiral binders, hole punch unit).

　　Perform quality inspection before, during, and after the output of each production run, troubleshooting issues as needed, according to contracted SLA standards.

　　Estimate, schedule, and track incoming production jobs, keeping up-to-date records of all materials used and ensuring minimum stock and supply levels are maintained.

　　Maintain production equipment when necessary, ensuring that all equipment is used correctly.

　　Skills and Qualifications:

　　Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.

　　Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills.

　　Ability to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, and reach.

　　Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.

　　Eager to learn technologies surrounding print production and finishing equipment.

　　Additional Benefits:

　　Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.

　　Paid time off, plus holidays and personal days

　　Substantial growth opportunities for future career development within a supportive and collaborative company culture.

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　　Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.