About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Account Manager II-UCC Salses will go to amazing lengths to solve the business problems of their clients by leveraging the Unified Communication tools that we support within our cloud UC portfolio.

Lumen’s Unified Communications and Collaboration services arm is changing the way that large enterprises assess and procure the tools that keep them productive. We combine a significant local presence with an expansive global network to keep our clients connected, wherever business happens.

As an Account Manager II, you will demonstrate your unique value by supporting our direct Lumen sales team with product and process expertise in our UC offerings of cloud collaboration (audio, web, video conferencing) UCaaS (hosted telephony), CCaaS (cloud contact center), IM/P (instant message), and managed enterprise voice and network services.

The Main Responsibilities

Sell transformational solutions associated with Voice, VOIP, Unified Communications and Collaboration (UCC)/Unified Communications as a Service (UCaaS), and Contact Center/Contact Center as a Service (CCaaS).

Develop and maintain relationships from the operational through the ‘C’ level in pursuit of helping customers navigate their future state of communications journey.

Accountable for meeting and/or exceeding assigned sales objectives and quotas within a designated module and/or territory.

Provide superior technology and solution knowledge on a day-to-day basis.

Build and maintain accurate and up to date strategic account plans associated with sales opportunities.

Partner with Lumen customer success, account managers and customers through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to deliver a value-added communications solution.

Utilize designated sales-related systems to share and forecast progress towards Lumen’s goals specific to your module and efforts, including but not limited to managing sales funnel to represent, analyze and manage pipeline activity and monitor sales activity against assigned quotas.

What We Look For in a Candidate

UCaaS sales experience specific to Cisco Webex, Microsoft Teams/Direct Routing, Zoom, and contact center.

Bachelor’s degree and 2+ years of related experience; or 4+ years of related experience.

Knowledge of the Cisco and Microsoft collaboration portfolio.

Strong communication skills and proficiency in selling to customers.

Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.

Proficient in MS office products: Outlook, Word, Excel and PowerPoint.

Verifiable history of exceeding sales goals personally and as part of a team.

Aptitude of selling cloud based “as a service” offerings.

Requires at least 50% or more of time conducting sales activities outside of the office.

Preferred Qualifications:

Experience selling in the Unified Communications industry; within the Fortune 1,000.

Cloud hosting or hybrid cloud experience preferred and will greatly help with cross selling efforts and broaden the value of Lumen to our clients.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$59850 - $79800 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$63000 - $84000 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$66150 - $88200 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$69300 - $92400 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 334458

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

59850

Salary Max :

92400

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

08/30/2024