ACCOUNT MANAGER I

　　At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

　　Job Overview

　　TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with customers in assigned geographic territory, industry or accounts.

　　Job Description

　　At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

　　Job Overview

　　The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

　　Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers

　　Responsibilities:

　　Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.

　　Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.

　　Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.

　　Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.

　　Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.

　　Work with TE franchised distributors to provide quotations and order fulfillment.

　　Promote TE portfolio of products to drive revenue.

　　KPIs:

　　Customer Effort Score (CES), Opportunity Conversion, Revenue GrowthEducation:

　　Bachelors technical or business degree preferred or equivalent experienceSkills & Experience :

　　Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback

　　Strong verbal, written, and presentation skills

　　Proven ability to initiate, organize, and complete multiple tasks in a timely manner

　　Demonstrates ability to share creative and new ideas

　　Consultative selling experience desired

　　Relevant product or industry experience a plus

　　Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.

　　A passion for serving customers.

　　Competencies

　　Values: Integrity, Accountability, Teamwork, Innovation

　　Location:

　　BAYAN LEPAS PENANG, 07, MY, 11900

　　City: BAYAN LEPAS PENANG

　　State: 07

　　Country/Region: MY

　　Travel: None

　　Requisition ID: 115599

　　Alternative Locations:

　　Function: Sales & Marketing

　　TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.