SOLUTION CONSULTANT IV

　　At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

　　Job Overview

　　The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

　　What your background should look like:

　　Your Responsibilities

　　You will play a fundamental role in achieving our growth targets through a passion to serve. Your main responsibilities will be to:

　　• Develop, enhance, and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.

　　• Offer Solutions to customers that add value to them as they reach out for support throughout their journey – “Research to Cash”.

　　• Become an expert on the TE value proposition - Technical Expertise, Superior Service, ability to demonstrate your knowledge and influence buying decisions through our innovative product solutions.

　　• Understand landscape of small and medium customers by actively probing, providing options and solutions as well as treating customers as valued.

　　KPIs:

　　• Customer Effort Score (CES), inquire to opportunity conversion rate, opportunity to conversion rate

　　Your Profile

　　• Demonstrated ability to solve problems, influencing skills and ability to deal with ambiguity

　　• Strong verbal, written and presentation skills

　　• Proven ability to initiate, organize and complete multiple tasks in a timely manner

　　• Bring creative and new ideas to work

　　• Must be resilient and prefer an environment that embraces change

　　• Must be able to win Customers through storytelling and engaging conversations.

　　• Ability to be flexible with work schedule, including weekends and holidays

　　• Consultative selling experience desired

　　• Relevant product or industry experience desired

　　Education

　　• Bachelor’s degree preferred (e.g. Engineering/ Business/ Marketing)

　　Responsibilities:

　　• Develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.

　　• Offer Solutions to customers that add value to them as they reach out for support throughout their journey – “Research to Cash”.

　　• Become an expert on the TE value proposition - Technical Expertise, Superior Service, ability to demonstrate your knowledge and influence buying decisions through our innovative product solutions.

　　• Understand landscape of small and medium customers by actively probing, providing options and solutions as well as treating customers as valued.

　　Qualifications：

　　• Demonstrated ability to solve problems, influencing skills and ability to deal with ambiguity.

　　• Strong verbal, written and presentation skills.

　　• Proven ability to initiate, organize and complete multiple tasks in a timely manner.

　　• Must be resilient and prefer an environment that embraces change.

　　• Must be able to win Customers through storytelling and engaging conversations.

　　• Ability to be flexible with work schedule, including weekends and holidays.

　　• Bachelor’s degree preferred (e.g. Engineering/ Business/ Marketing)

　　Competencies

　　Building Effective Teams

　　Managing and Measuring Work

　　Motivating Others

　　SET : Strategy, Execution, Talent (for managers)

　　Values: Integrity, Accountability, Teamwork, Innovation

　　Location:

　　SHANGHAI, SH, CN, 200233

　　City: SHANGHAI

　　State: SH

　　Country/Region: CN

　　Travel: Less than 10%

　　Requisition ID: 115589

　　Alternative Locations:

　　Function: Customer Service

　　TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.