Description

A client of ours is currently looking to bring on a customer service representative who can provide white glove customer service to their high end buyers.

In this role you will be responsible for acting as a liaison between customers and various internal departments by supporting customer inquiries /questions. In this role you will be the first point of contact for the customer and you are responsible for assisting and resolving any issues that arise.

Job Duties Include:

Client/customer support

Acting as a gate keeper for client communication

Communicating via phone and email (there are more emails than calls)

Must have really strong interpersonal skills over phone and email

Addressing client needs and updating customer accounts

Processing customer orders product in system

Navigating various customer issues

Requirements

Requirements

Intermediate call/service center experience (1+ years)

Sales/Solution Selling (1+ years) preferred

Account Management experience (1+years) preferred

Familiar with a CRM and has experience working within a ticketing system.

They should have experience in being tied to a queue (scheduled lunches and breaks)

Bachelor’s degree, preferred

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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