Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

　　IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

　　This position is part of the Customer Care Department and will be remote. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!

　　In this role, you will have the opportunity to:

　　Build and maintain rapport with assigned accounts by providing timely and accurate customer service that addresses all order management needs

　　Gather and verify customer requirements to determine the corresponding product offering required for quote and order processing

　　Use IDT systems and tools to create accurate quotation offers and sales order records; collate information from multiple IDT applications and knowledge resources to provide informed order status updates

　　Ensure order acceptance and fulfillment processes adhere to terms outlined in commercial agreement. Monitor that all customer obligations are met for minimum purchase commitments or minimum revenue requirements to ensure as needed

　　Plan and/or facilitate onsite customer visits and conference calls for assigned accounts to support recurring business needs.

　　The essential requirements of the job include:

　　Bachelor’s degree (Biology, Chemistry, Biochemistry, or related life science field preferred) OR Associate’s degree AND at least 3 years of IDT or relevant customer service experience

　　Ability to manage multiple priorities and critical thinking skills while communicating with both internal and external stakeholders and customers

　　Experience identifying processes in need of optimization and suggesting solutions for continuous improvement, as well as draft, review, and maintain work instructions and process flow documentation for individual accounts

　　Ability to adjust rules and processes for individuals situations as needed

　　It would be a plus if you also possess previous experience in:

　　Previous experience in a customer service role, especially in the life sciences industry

　　Previous experience and understanding of Customer Relationship Management tools, a plus if direct experience with Salesforce

　　At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

　　The salary range for this role is $49,000 - $61,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

　　This job is also eligible for bonus/incentive pay.

　　We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

　　Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

　　When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

　　Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.