Customer Service Supervisor

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　　Date:Feb 13, 2024

　　Location: Tupelo, MS, US

　　Company: Leggett & Platt

　　We, at Leggett & Platt Inc., are searching for a Customer Service Supervisor to help support our Home Furniture business. Our Home Furniture business brings an intense focus on the customer, innovation, world-class manufacturing capabilities, and a global footprint together to create full package solutions for the industry. We do not make furniture. We make furniture more comfortable. We need the best people on our team to support our strategy, and your work will ensure people around the world have a little more comfort in their lives.

　　As a Customer Service Supervisor, you will have the opportunity to play a critical customer-facing role responsible for facilitating and expediting customer orders with a high degree of accuracy and timeliness. This position oversees order status communication, pricing, availability, production scheduling, and resolving issues to ensure a positive customer experience.

　　So, what will you be doing as a Customer Service Supervisor?

　　Check product availability, lead times, and work closely with Production, Purchasing, and Logistics to accelerate orders

　　Serve as the key liaison communicating order status updates and constraints proactively to customers/sales teams

　　Manage all customer inquiries and complaints - troubleshoot order concerns and mitigate risks

　　Maintain updated pricing in systems and support Customer Service Representatives with quoting needs

　　Oversee return authorization paperwork and process customer returns/PDNs per company policies

　　Lead complex problem-solving activities and continuously identify process improvement opportunities

　　Develop strong working knowledge of offerings to accurately review orders and recommend optimal solutions

　　Handle very complex customer order scenarios independently leveraging sound judgement

　　Regarded as a subject matter expert in Order Management and customer data/analytics

　　To be successful in this role, you’ll need:

　　2+ years in Order Management or Customer Service roles, ideally in a manufacturing environment

　　Excellent communication, account management, and analytics skills

　　Strong aptitude and focus working with complex data in enterprise systems

　　Demonstrated ability to apply policies flexibly to resolve order issues

　　Remarkable professionalism and customer service orientation

　　Outstanding multi-tasking abilities amid shifting priorities

　　Tenacious problem-solver willing to take ownership of issues

　　Collaborative partner able to build strong working relationships companywide

　　Proficient in Microsoft Office especially Excel

　　Things we consider a plus:

　　Experience leading people

　　High School Diploma and some college

　　What to Do Next

　　Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

　　Our Values

　　Our values speak to our shared beliefs, and describe how we approach working together.

　　Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.

　　Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.

　　Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.

　　Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

　　Our Commitment to You

　　We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

　　We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

　　Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

　　For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com

　　Nearest Major Market:Tupelo

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