Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives.

Fundamental Components

Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross-sales, up-sales, and growing sales.barriers for retention of customers; identify top concerns and review mitigation strategy with leadership. Discuss and present solutions and partners with internal partners to enhance customer experience.

Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met.

Offers creative product and service solutions to address client’s evolving needs.

Monitors client’s product lines and services to ensure customer satisfaction on an ongoing basis.

Responsible for the financial performance for assigned portfolio including negotiations with plan sponsor and producer in their book.

Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.

Required to communicate with internal and external parties telephonically and/or in person.

Required Qualifications

3-5 years of experience in sales account management within the health insurance industry.

Health and Life Insurance License.

Must reside in Missouri.

Ability to travel within Missouri up to 10% of the time.

Preferred Qualifications

Complex negotiations experience within sales service.

Sales administration, support, reporting.

Self-funded/stop loss products.

Strategy development.

Cross-sell functionality.

Existing broker relationships.

Consultative experience.

Data analytics.

Problem-solving skills.

Strong presentational skills.

Education

High school diploma or equivalent experience.Pay Range

The typical pay range for this role is:

$46,988.00 - $91,014.60

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 02/24/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.