Kforce has a client seeking a Service Desk AI Chat Engineer to join their team in Chicago, IL.Responsibilities:

　　Collaborate with other teams who want new intents added to the chat solution for their applications and services that they support

　　Run frequent health checks and conduct meetings with support stakeholders

　　Conduct knowledge curation meetings with support stakeholders and track updates made

　　Validate functionality in production and lower environments after maintenance has occurred

　　Perform crawls of data sources to ingest new knowledge articles and catalog items from ServiceNow and other domains

　　Maintain a high auto-resolution rate of the virtual agent

　　Monitor and maintain intent phrase and collision health

　　Engage in the process of new applications being onboarded by the Firm so that chat intents and topics get created for self-help support

　　Analysis of unresolved intents for continuous improvement

　　Build and maintain intents for the Firm's virtual assistant chat solution, including running crawls and retrains, on production and lower environments

　　Bachelor's degree or certification in a related area (e.g., computer science, programming or similar)

　　2 years of experience in a virtual agent chat or machine learning solution role

　　Knowledge of Conversational chat and ML concepts such as Natural Language Processing, Ontology, and Intent Learning

　　Experience applying the above concepts to a chatbot

　　Experience standing up or transitioning to a new chatbot solution for an Enterprise

　　Experience in ServiceNow Virtual Agent Designer

　　Advanced proficiency with Microsoft Office Products

　　Experience in Generative AI concepts and solutions for an Enterprise

　　Experience coding in one or more languages (e.g., Python, Java, C or similar)

　　Skilled in Knowledge Management concepts and implementation

　　Experience as a ServiceNow System Admin and/or Virtual Agent Admin

　　Experience with third party AI systems for an AI virtual assistant (Aisera, Avaamo, CoPilot, etc.)

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:35.00Maximum Compensation:45.00