Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　Job Description

　　Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world's most valuable enterprises

　　global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　What You'll Do:

　　XDRs support Sales Development Representatives (SDRs) through various activities including brand and prospect research and creating Champagne assetsProspecting: Identifying leads at a particular company that fall under one of Sprinklr'sBuyer Personas and could reasonably purchase or be an end-user of Sprinklr's platform.To be used for SDR outreach.Research: Identifying news, strategies, initiatives, or other relevant or engageable content of either a particular company or particular prospect. Again, to be used in SDRoutreach.Dashboard Creation: Building customized Benchmarking or Listening dashboards with Champagne to be used within SDR outreach

　　What We Do

　　MINDSET

　　We are Customer ObsessedWe Learn to GrowWe are FearlessWe Never Ever Give UpWe Passionately Genuinely CareWe Build Trust and TeamworkWe are Accountable for ResultsResilience - bounce back from rejection quickly and use it as an opportunity to learn and improveUnifiers- working well with the SDR & Internal team (SDR, Sales Ops, Marketing, Product, IT, etc.)

　　OKR

　　Enhance TAM Data Quality:

　　20% increase in the contacts - Tier-1 & 2 accts.Automated data enrichment, 15% improvement in contact accuracy.

　　Improve SDR Efficiency:

　　Implement 2 new Champagne dashboards - aid SDRs in identifying and pursuing high-potential leads.Reduce SDR manual efforts by 20%

　　 Engagement with Tier-3 Accts:

　　25% increase in response ratesImplement automated follow-up sequences - 15% increase in engagement.

　　Continuous Data Enrichment:

　　Integrate multiple solutions for ongoing data enrichment - 20% reduction in manual data entry

　　Continuous Learning and Development

　　Training Completion for the Market Research team on industry trends, market dynamics, and best practices in leveraging technology for data enrichment.

　　Improve Research Repository

　　Update Industry vertical content on SharePointMonthly publish Industry Dashboard for all verticals

　　SKILLSET

　　Research: Awareness of research methodologies at account and prospect levelStrategic Thinking: Developing a clear vision of the POV for each account from SDRs and transforming it visually through dashboardsCommunication skills: Interaction with internal stakeholders such as SDRs, AEs Case Management: Activity planning and prioritizing requests for the daySocial Media Awareness: Understanding of social media channelsSocial Media Analytics: Build insights from social media activityLead GenerationLead EnrichmentCRM Tool awareness: SalesforceResearch & Prospecting tools such as Zoominfo, Linkedin Sales Navigator etc

　　ACTIVITIES

　　Collaborate with Sales Development Representatives (SDRs) to identify key prospects and areas for opportunity to personalize Sprinklr's positioning.Conduct secondary research for targeted accounts w.r.t Industry, and Account Insights. Identify opportunities and strategize an approach to create interest.Use prospecting tools to identify right contacts based on our ICP, verify contact details for SDRs to engage. Build prospect insights to offer personalization during outreach.Manage Insights and Dashboard requests from SDRs following a 24-hour SLA to project delivery. Conduct analysis on the engagement & social listening data to share actionable insights useful for initial outreach and discovery.Train the SDRs on platform w.r.t usage and interpretation.

　　Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

　　Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodations, please let us know by filling out this form.