2024-2025 Yearlong Customer Research, Strategy, and Service Design Intern - ( 24000012 )

　　Description

　　Chicago Transit Authority is the second largest transit system in the country! Our college internship program offers summer and year-long internships that provide students with valuable work experience, professional development, and mentorship. Students receive exposure to the discipline of the workplace and are guided by subject matter experts who assist them in acquiring the skills, knowledge, and experience needed to perform in today’s technically demanding careers. Interns at CTA work in a range of departments across the authority.

　　Our internships are project-based; therefore, the skills that we seek vary based on the needs of the projects during each term. All majors are welcome to apply, but please see education experience/requirements for specifics about what disciplines each internship project is seeking.

　　Internships are part-time (15 hours a week) during the school year and full-time (40 hours a week) during the summer.

　　In this role within the Innovation department’s Customer Insights & Strategy unit, interns will:

　　Dissect the agency's Night Owl (overnight) bus network through demographic research, customer interviews, and data analysis.

　　Prepare maps of current Night Owl ridership relative to overnight demand from employers and entertainment regions.

　　Design and conduct remote surveys.

　　Customize reports based on survey data, synthesize customer quotes/interviews into holistic portraits, and use these tools to advocate for customer-centric change.

　　Primary work location for this role: CTA Headquarters (567 W. Lake Street, Chicago Illinois 60661)

　　Qualifications

　　Educational Experience/Requirements:

　　Preferred Major(s): Urban Planning, Political Science, Public Policy, Economics, Data Analytics, Anthropology, Geography/GIS, Service Design

　　Preferred Level of Education: College graduate student

　　Required enrollment status: Full-time (as defined by your academic institution) in a degree program at an accredited college or university

　　Physical Requirements:

　　The demands associated with the normal office environment

　　Must be able to comply with office policy to work on-site twice per week

　　Light physical activity, including walking outdoors and climbing stairs

　　Standing for extended periods and walking throughout the system (customer interviews)

　　Knowledge, Skills and Abilities:

　　Strong Microsoft Office and computer skills

　　Strong oral and written communication skills

　　Good creative, analytical, and critical thinking skills

　　Good organizational skills with attention to detail

　　Good project management skills

　　Experience with survey design, data analysis, and mapmaking

　　Relationship-building

　　Additional Details: Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

　　Applicants, if hired,must comply with CTA's residency ordinance.

　　CTA IS AN EQUAL OPPORTUNITY EMPLOYER

　　No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact [email protected] prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

　　Primary Location : USA-Illinois-Chicago

　　Job : Internship

　　Job Posting : Jan 12, 2024, 2:33:57 PM

　　Position Type: : Part-time Temporary (PTT)

　　Req ID: 24000012