Description

　　AWS is seeking a Sr. Customer Solutions Manager (CSM) for the Independent Software Vendors (ISV) segment. This role is instrumental in helping ISV customers realize sustained business value by accelerating their transformation journeys. The successful candidate will play a pivotal role in assisting customers to design and rapidly execute strategic migrations to AWS, expand cloud adoption, build modern, cloud-native solutions, and support their product go-to-market (GTM) strategy for accelerated expansion and success.

　　You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end, frictionless cloud adoption experience, enabling your customers to capture the full potential of AWS’ industry-leading solutions and robust partner ecosystem.

　　As a CSM for the ISV segment, you embody an entrepreneurial spirit and a strategic mindset. You will leverage a blend of business and technical acumen, program management, organizational change management, and communication skills to strategically foster customer growth and innovation.

　　You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, accelerate their cloud transformation, top-line growth, product innovation, and joint GTM with AWS. You will establish visions, roadmaps, capture success criteria, establish governance, and actionable program plans, while champion execution excellence encompassing business, technical, operational, and organizational aspects throughout the end-to-end customer cloud journey.

　　At AWS, we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a passion for problem-solving. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

　　At AWS, we embrace our differences. We are committed to furthering our culture of diversity, equity, and inclusion. We have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　Key job responsibilities

　　The successful candidate will:

　　• Orchestrate a near, mid, and long-term vision and strategy for cloud transformation by collaborating with customer stakeholders and aligning a broad range of AWS teams, including sales, solution architect, enterprise support, product development, professional services, and partners to accelerate customer outcomes

　　• Demonstrate excellent customer engagement skills through all organizational levels and foster long-term relationships grounded in excellence

　　• Maintain a broad and in-depth knowledge of current and emerging technologies related to cloud computing, unlocking opportunities for customers

　　• Stay current with the latest trends, technologies, and offerings in one of the following domains: Security, CloudOps, DevOps, Observability, and/or Networking.

　　• Accelerate customer cloud adoption through education, enablement, and change management

　　• Delve into customer products and services to identify high business impact use cases for AWS solutions enabling customer growth and product innovation

　　• Manage time efficiently to align and mobilize customer, AWS, and partner teams to meet customer requirements

　　• Act as a thought leader across Amazon organizations, sharing success mechanisms, mentoring junior CSMs, and influencing industry trends

　　A day in the life

　　• You will be a part of a high performing team, have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions

　　• You will identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization, develop trust based, long term strategic relationships with customer leaders, and maintain an in-depth knowledge and understanding of existing and developing cloud technologies

　　• You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our customers

　　We are open to hiring candidates to work out of one of the following locations:

　　Irvine, CA, USA | Pasadena, CA, USA | San Diego, CA, USA | San Francisco, CA, USA | Santa Clara, CA, USA | Santa Monica, CA, USA

　　Basic Qualifications

　　• 7+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

　　• 4+ years of experience in a customer-facing role, engaging with senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies

　　• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

　　• A history of problem solving and disruptive innovation developing technology programs and working across customer organizations

　　• Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience

　　• Ability to travel up to 25% as needed

　　Preferred Qualifications

　　• Experience in the ISV segment focusing on driving product growth with a proven track record of successful solutions delivery

　　• Knowledge of AWS Services, solutions, and AWS partner ecosystem, with an understanding of the role that partnerships play in accelerating ISV’s expansion and success

　　• Insight into how cloud offerings can drive ISV’s success in terms of agility, efficiency, resilience, time-to-market, revenue growth, and market positioning

　　• Demonstrated detail orientation with an ability to self-motivate and thrive in fast-paced, ambiguous environments

　　• Ability to credibly coordinate across project teams and customers to meet unique customer requirements

　　• Project management certification such as PMP, Agile or Scrum certifications such as Certified ScrumMaster or SAFe Agilest, or other similar certifications

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.