Our Company

　　Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

　　We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

　　The opportunity

　　We are looking for a customer retention intern to join our multi-functional renewals team in Central Europe.

　　You will support in maintaining relationships with new and ongoing clients. You will learn how to welcome new customers, setting expectations for their experience with the various platforms, handling ongoing account updates and inquiries from your clients, and maintaining a high rate of customer satisfaction within your portfolio. The clients you will work with are sophisticated, mid-tier brands with complex requirements.

　　You like to communicate? You're passionate about marketing software? Helping customers grow by solving problems is your strength? Then be part of our internship program starting 1st of March 2024.

　　What you'll do

　　Work with clients and partners to ensure that customers are using the solutions efficiently and achieving success to renew in time.

　　Responsible for a portfolio of digital experience customers.

　　Identify and grow opportunities within territory to ensure growth attainment.

　　Identify and assess renewal risks for customers.

　　Assist with issue and support customer concerns as needed.

　　Maintain a high level of customer satisfaction and retention.

　　What you need to succeed

　　Currently enrolled at university, graduating in 2025

　　Fluency in German and English (at least C1)

　　Effective written and verbal communication skills

　　Strong presentation skills

　　Goal-oriented and ambitious

　　Open for continued learning

　　What to expect from the recruitment process

　　All applications will be reviewed after the close date, so please don't panic if you don't hear from us straight away! Our selection process typically consists of three stages as follows:

　　Online application

　　15-minute telephone interview with one of our University Recruiters

　　Virtual interview(s) (via MS Teams) with the hiring manager or team

　　As our many awards will tell you, at Adobe you'll be immersed in an exceptional work environment that is recognized around the world. You'll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

　　Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

　　We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

　　Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

　　Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, [email protected] call (408) 536-3015.

　　Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.