Introduction

　　At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

　　Your Role and Responsibilities

　　Job role description: Associate Experience Consultant Play a leading role in advising clients on business transformation through an analytical approach that combines human-centered design and an understanding of emerging technologies and platforms. As an Associate Experience Consultant, you'll help support and lead Experience Strategy efforts through Insight, Idea, and Impact to uncover customer insights, define a strategy to innovate the customer experience, and create a roadmap to guide the execution of the strategy.

　　You'll focus on leading ethnographic research, guiding the analysis/synthesis processes, and work closely with clients on analyzing the end-user throughout the project.

　　Work you could do as an Associate Experience Consultant:

　　Create best in class user experiences and helps provide strategic direction for all aspects of the user experience

　　Partner across teams and the Client to understand business objectives, user goals, customer targets, technical platforms and capabilities and translates that into a user experience strategy and framework.

　　Improve the efficiency and effectiveness of operations by helping Clients design and implement a model that delivers a consistent, high-quality Client experience across all available and appropriate channels at a reasonable cost-to-serve.

　　Identify key insights that fuel the creation of compelling, emotionally relevant and effective user experiences and online marketing programs that achieve Client's strategic brand and business objectives.

　　Qualification:

　　Track record of academic success

　　Highly motivated, with clear evidence of drive and significant achievements

　　Exceptional quantitative analysis skills and ability to derive recommendations informed by market data and insights and experience mapping capabilities

　　Ability to set and document user experience visions and identify key insights that fuel the creation of compelling, emotionally relevant and effective user experiences

　　Ability to handle multiple tasks concurrently, meet deadlines, and share/incorporate feedback

　　Powerful communication and storytelling skills, with an ability to communicate client needs, business and technology requirements and user research into vision documentation clearly and simply

　　Strong interpersonal skills with ability to collaborate and work effectively in an intense team environment, able to build direct working relationships across all levels of the IBM and client teams

　　A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view

　　Required Technical and Professional Expertise

　　As Above

　　Preferred Technical and Professional Expertise

　　As Above

　　About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.