Posting Detail Information

　　Working Title12-24 Learning Production Operations Support Specialist

　　Position LocationFort Collins, CO

　　Work LocationPosition qualifies for hybrid/in-office work

　　Research Professional PositionNo

　　Posting Number202400080AP

　　Position TypeAdmin Professional/ Research Professional

　　Classification TitleTechnical/Support II

　　Number of Vacancies1

　　Work Hours/Week40

　　Proposed Annual Salary Range$40,000 - $50,000 (commensurate on academic credentials and professional experience)

　　Employee Benefits

　　Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

　　For detailed benefit plan information for eligible employees, visithttps://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/andhttps://hr.colostate.edu/prospective-employees/our-perks/.

　　For the total value of CSU benefits in addition to wages, visithttps://hr.colostate.edu/total-compensation-calculator/.

　　For more information about why Fort Collins is consistently ranked in the top cities to live in, visithttps://hr.colostate.edu/prospective-employees/our-community/.

　　Desired Start Date

　　Position End Date (if temporary)

　　To ensure full consideration, applications must be received by 11:59pm (MT) on01/26/2024

　　Description of Work Unit

　　The Office of Engagement and Extension ( OEE ) was organized in 2006 to advance CSU’s engagement and outreach missions. OEE includes CSU Extension, CSU Extended Campus (including CSU Online), the Colorado Water Center and a variety of vibrant programs that engage the teaching, research, extension, and service missions of Colorado State University. The Vice President for Engagement and Extension ( VPEE ) is the principal administrative, academic, and fiscal officer for the division, reports to the CSU President, and works closely with the Provost/Executive Vice President. OEE works collaboratively across all Colleges and offices on campus, and has strong engagement programs throughout Colorado, the Western US and globally. At any given time, OEE includes over 400 employees. The total of budgets is approximately $85 million. OEE is one of the most institutionally comprehensive commitments to engagement and outreach among all land-grant and other universities. Propelled by OEE’s leadership, nationally CSU is a Carnegie Engaged University (2008, 2014), is a member of the Engagement Scholarship Consortium, is an APLU Innovation and Economic Prosperity University (2016) and is highly ranked for its online degree programs. Annually, CSU Extended Campus garners enrollments of over 10,000 learners and CSU Extension delivers approximately 500,000 educational contacts.

　　For more than 50 years, CSU Extended Campus, an enterprise division of Colorado State University which includes CSU Online, has been delivering online and distance programs developed at the flagship research campus in Fort Collins, Colorado. CSU Extended Campus provides affordable access to a high-quality education from wherever students call home around the nation and world, on a schedule that fits their lives. CSU’s distance students receive the same education, learn from the same faculty, and earn the same regionally accredited degree as students on the Fort Collins campus. CSU Extended Campus offers more than 50 undergraduate and graduate degrees and 35 for-credit certificate programs, delivered online and at locations across Colorado, as well as hundreds of professional education noncredit courses, digital badge programs, and open lifelong learning courses.

　　CSU Extended Campus is a center of innovation at the university, supporting not only the development of online and distance courses and programs but also the enhancement of campus instruction. CSU Extended Campus has a staff of over 80 professionals delivering educational programs and services through CSU Online, Professional Education (non-credit programs), Collaboration Campuses, and the Osher Lifelong Learning Institute. This position serves each of those entities as part of a 24-person Learning Production and Training team. CSU Extended Campus collaborates closely with the colleges, departments, and divisions across the university, with other universities in the CSU System, and with government, business, non-profit organizations as well as other educational institutions.

　　We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. We invite you to review Colorado State University’sPrinciples of Community (https://registrar.colostate.edu/principles-of-community/) that guide our mission and vision of access, teaching, service, and engagement. Colorado State University encourages professional development and provides anEmployee Study Privilege (https://registrar.colostate.edu/employee-study-privilege/) with up to nine credit hours of tuition assistance annually.

　　Position Summary

　　The Learning Production Operations Support Specialist ( LPOSS ) joins a team of 20+ individuals who develop online learning materials and courses. This position interfaces with all aspects of the team through project management and operational support. With a wide range of responsibilities focused on increasing efficiency and organization, the LPOSS role is a crucial component of the team. They will join a team that works collaboratively to support the teaching and learning mission of the University, reporting to the Educational Resource Support Manager on the Learning Production and Training team in the CSU Office of Engagement and Extension.

　　Required Job Qualifications

　　Bachelor’s degree in any field and 1 year of related professional experience OR High School Diploma and 3 years of related professional experience

　　Proficiency in Microsoft Office

　　Preferred Job Qualifications

　　Experience with a learning management system (Canvas, Blackboard, etc.)

　　Experience with project management software (Smartsheet, Airtable, Asana, etc.)

　　Experience with Adobe Acrobat

　　Familiarity with ticketing systems (FreshService, Jira, etc.)

　　Experience with data collection, entry, verification, and reporting

　　Ability to establish and maintain effective working relationships

　　Experience with web content accessibility guidelines and additional accessibility standards, accommodations and voluntary product accessibility templates reviews

　　Experience with project management concepts and principles: creating milestones, addressing blocking issues, setting deadlines, and tracking project outcomes

　　Familiarity with creating and maintaining process and technical documentation

　　Ability to manage multiple projects, prioritize, work independently, and meet strict deadlines

　　Excellent organizational and time-management skills

　　Excellent writing and interpersonal communication skills

　　Ability to work collaboratively and effectively as an individual contributor and member of both internal and external teams

　　Diversity Statement

　　Personal or professional commitment to diversity and inclusion as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity and inclusion outcomes.

　　Essential Duties

　　Job Duty CategoryProject Management and Reporting

　　Duty/Responsibility

　　Intake, coordinate, and manage internal and cross-functional project requests

　　Utilize project management and ticketing software to manage project work

　　Ensure project updates are available for review by the Director

　　Provide monthly reports to the Learning Production and Training Team on team project status

　　Complete Accessibility and Design reviews of online courses developed by colleagues to ensure they meet accessibility standards for Quality Matters and university and federal requirements

　　Offer tailored support for projects, providing more or less support as needed

　　Percentage Of Time40%

　　Job Duty CategoryOperations Support and Documentation

　　Duty/Responsibility

　　Document academic course queue workflow and coordinate processes with the academic course Manager(s)

　　Document noncredit course queue workflow and coordinate processes with the noncredit course Manager and execute QA processes

　　Identify documentation needs across all areas of the team

　　Ensure consistency in documentation across all areas of the team, executing regular document reviews to maintain currency

　　Percentage Of Time40%

　　Job Duty CategoryAdministrative Support

　　Duty/Responsibility

　　Serve as Search Support or Committee Members for the Office of Engagement and Extension hiring committees

　　Plan annual team events in conjunction with the Director and other team members

　　Support the Director with multiple areas of work, including team schedule planning, communications, project visibility, and more

　　Other duties that support team efforts as identified by the Educational Resource Support Manager and Director of Learning Production and Training

　　Percentage Of Time20%

　　Application Details

　　Special Instructions to Applicants

　　For full consideration, all materials must be RECEIVED no later than 11:59 PM Mountain Time on January 26, 2024. Please submit the following to apply:

　　Resume

　　Cover letter addressing how professional experiences align with identified required and preferred qualifications of the position.

　　For questions regarding the application process, contact Talent Acquisition at (970) 491-5836 or [email protected]. For questions regarding the job vacancy, responsibilities, and salary, please contact Nancy Johnson at [email protected].

　　Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Valid Driver’s License

　　Search ContactNancy Johnson at [email protected]

　　EEO Statement

　　Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

　　The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,[email protected].

　　The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,[email protected].

　　The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,[email protected].

　　Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

　　Background Check Policy Statement

　　Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

　　References Requested

　　References Requested

　　Minimum Requested3

　　Maximum Requested3

　　Supplemental Questions

　　Required fields are indicated with an asterisk (*).

　　Applicant Documents

　　Required Documents

　　Cover Letter

　　Resume

　　Optional Documents