Description

　　At Amazon, we're working to be the most Customer-centric company on earth. The goal of Amazon Logistics Japan (AMZL JP) is to exceed the expectations of our customers by ensuring that their orders, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the last mile delivery space.

　　As a Senior Program Manager, Micromobility, you will strategize, drive and execute Micromobility initiatives, innovations, programs and features both unique to JP as well as new global programs for Amazon Logistics Last Mile Delivery in Japan to create better customer experience and drive cost benefits for last mile deliveries. This role offers the opportunity to partner closely with multiple functions and teams including internal teams of DS Operations, Field teams, Tech team, Biz Analytics, ACES and Support teams across JP and World-Wide geos. The ability to influence others without authority and speed to execution will be critical to success in this role. The ideal candidate possesses a track record of successful relationship management, program and project management, strong analytical and business acumen, and experience managing reporting and analysis. Great communication skills will be essential to your success. The candidate is a self-starter who will take ownership of program and business problems to create successful result.

　　More Information:

　　・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

　　・Job:Program / Project Management (https://www.amazon.co.jp/b?node=5609904051)

　　・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

　　オペレーション部門のDEIの取り組み（Japanese Only） (https://www.amazon.co.jp/career/DEI)

　　Key job responsibilities

　　End to End implementation of JP specific and global Micromobility delivery programs by aligning respective stakeholders. This include multiple modes of transport including walkers, e-bikers, scooters, trikes and other applicable mode of transport beyond regular Kei-vans

　　Creating execution strategy, setting priorities and communicating progress across business partners and stakeholders

　　Translating the customer experience into a logical sequence and mapping our roadmap and program initiatives to measurable business value

　　Leading cross-functionally to ensure we implement the business vision and operational goals efficiently

　　Working with operations, product, legal and compliance, finance, tech and sustainability team to make prioritization/emulate good practices and conceptualize and implement program and tech interventions

　　Coordinating with team across various regions and geographies to understand, learn and implement and execute as per Japan nuances

　　Bringing creative ideas, pilot them and implement at scale to enhance customer experience

　　Conducting quick pilot projects to gather learning, identify and implement the best scalable solution for Last Mile logistics requirements

　　Identifying process gaps and drive projects for sustained improvements, influencing and working with technology, operations and business teams and leaders

　　Identifying cost saving opportunities and execute raising the bar on customer and partner experience

　　We are open to hiring candidates to work out of one of the following locations:

　　Tokyo, 13, JPN

　　Basic Qualifications

　　Bachelor's Degree or equivalent experience

　　5+ years of relevant work experience

　　Business level of Japanese and English (both written and verbal)

　　Experience in launching new programs

　　Experience in improving customer/partner experience and business performance

　　Preferred Qualifications

　　MBA

　　Professional experience influencing internal and external stakeholders and proven track record in working with multiple stakeholders for the particular project/program

　　Sound business judgment and strong critical thinking skills as well as a proven track record of taking ownership and driving results

　　Experience delivering highly visible and effective-customer-facing programs, applications and experiences

　　Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives

　　Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions

　　Demonstrated ability to understand and evaluate opportunistic new ideas with internal and external partners

　　High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously

　　Excited about working in a diverse group and contributing to an inclusive culture

　　Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

　　https://www.amazon.jobs/en/landing_pages/passivesmoking

　　就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

　　https://www.amazon.jobs/jp/landing_pages/passivesmoking

　　The salary information can be provided individually prior to the 1st interview

　　賃金に関する条件は、１次面接の前に個別にご案内することができます