Job Description

　　Grow your career at Cedars-Sinai!

　　At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have great resources to do something incredible—for yourself, and for others

　　What will you be doing in this role?

　　The Telecom Operator II will answer and direct all Cedars-Sinai incoming telephone calls, and lines of business using a computer-based PBX Smart Console. In this role, the Telecom Operator II will process all telephone calls to the Medical Center's main telephone number, respond to all emergency calls and codes, providing the appropriate information to the caller. Monitor all alarms for codes and respond appropriately by coordination with Security and Clinical Staff. Support the After-Hours services and ensure department administrative telephone lines in a timely (rapid/real time), accurate, and professional manner.

　　Primary Duties and Responsibilities:

　　Answers and supports all Cedars-Sinai incoming and outbound telephone calls, and lines of business using a computer-based PBX console.

　　Processes all telephone calls for the Medical Center’s main telephone number, emergency, rapid response, and department administrative telephone lines in a timely, accurate, and professional manner.

　　Responsible for serving as a Page Operator utilizing the overhead paging system to announce medical codes, paging medical staff and communicate any and all emergency situations within the Medical Center.

　　Ensures timely, rapid, and real time response for processing Operator Services department emergencies, messages, and requests.

　　Provides assistance and outstanding customer service to inpatients and outpatients calling into Operator Services.

　　Resolves a variety of internal and external caller requests and operational challenges. Provides current, accurate and consistently updated information to callers.

　　Must be able to work a EVERY WEEKEND

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　　Qualifications

　　Required Job Qualifications:

　　High School Diploma/GED - Required

　　Previous Call Center Experience - Preferred

　　Must be able to communicate and listen clearly and concisely with inbound/outbound callers.

　　Proficient computer skills, especially Microsoft Office applications.

　　Must be able to work the Days & Afternoon Shifts

　　Weekdays (Every Other Friday, Monday, & Tuesday) : 4:00pm - 10:30pm availability

　　Weekends: 7:30am - 4:00pm availability

　　About Us

　　Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

　　About the Team

　　Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.

　　Req ID : HRC1468095

　　Working Title : Telecomm Operator II - Part-Time - Days/Afternoons - (Every Weekends + E/O Fri, Mon, Tue)

　　Department : Operator Services

　　Business Entity : Cedars-Sinai Medical Center

　　Job Category : Marketing / Communications

　　Job Specialty : Marketing

　　Overtime Status : NONEXEMPT

　　Primary Shift : Day

　　Shift Duration : 8 hour

　　Base Pay : $19.98 - $31.97

　　Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.