Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　The Team:

　　The STEP Training and Development (STEP T&D) team designs, develops, and delivers learning solutions for ServiceNow's Success, Technology, Experience and Platform Organization. STEP T&D sits within the Strategic Business Operations organization supporting the President and Chief Operating Officer in driving operational excellence within the STEP learning community which includes Engineering, Product Experience, Product Management, Customer Support, and Customer Success.

　　We are passionate about making ServiceNow an incredible place to work for every employee. We partner with leaders across the organization to help them realize their business priorities through innovative training programs for their teams.

　　The Role:

　　This exciting role as a Technical Communications Specialist offers a unique opportunity to create innovative messaging and scalable SharePoint solutions that will shape the learning experience for ServiceNow users worldwide. From writing compelling messaging to configuring SharePoint systems and collaborating with cross-functional teams, this position is a blend of creativity and technical expertise. You'll be a key player in ensuring employees have the information they need to engage with learning programs. If you're passionate about crafting cutting-edge solutions, collaborating with diverse teams, and being a SharePoint expert, this role promises a dynamic and rewarding journey. Join us in revolutionizing the way employees learn and grow!

　　What you get to do in this role: Collaborate with Learning Strategists, Communication Managers, and Graphic Designers to write/edit/maintain messaging and to design end-user solutions using SharePoint systems.Lead SharePoint solution design and administration for ServiceNow learners around the world driving engagement in our learning solutions.Partner with stakeholders across business units to create and review messaging, SharePoint sites, and application requirements and solutions.Manage users, control access to document libraries, and set permissions.Create and maintain documentation for SharePoint administration procedures.Provide SharePoint support and act as a SME for development of end-user training.Qualifications

　　To be successful in this role you:

　　Must Have: Self-motivated and detail orientated.Demonstrated experience writing, editing, and reviewing communication documents targeted to internal audiences.Demonstrated experience creating clean, scalable SharePoint websites that meet design and functionality requirements.Experience with Power Platform tools (Power Automate, Power BI, Power Apps).Extensive knowledge of SharePoint and MS Office software.Troubleshooting and resolving SharePoint issues or malfunctions.Nice to have: Bachelor's degree in computer science, information technology, software engineering, or related discipline.Microsoft Office SharePoint Server (MOSS) or Windows SharePoint Services (WSS) certification.Experience with SharePoint site administration and file migration activities.Familiarity with JavaScript, HTML5, CSS, XML, jQuery, SQL Server, and Web Services.Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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