GENERAL SUMMARY:

Under the direction of the Care Experience Manager or Director, generates detailed analyses of patient satisfaction data and delivers results to a variety of customers. The position produces reports, which support comparative analysis of strategic and operational goals and performance. Responsible for routine maintenance of the patient satisfaction database. Customers and end users of this support service include business unit and system administrative leadership, physicians, and other clinical service and hospital leaders.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Collaborates with Care Experience (CX) business unit clients to define project goals and objectives, determine information needs and develop reports to help with improving patient satisfaction.

Explores and recommends measurement strategies including authenticating data results.

Performs statistical analysis as needed.

Integrates data from multiple sources to develop reports and other information tools.

Provides necessary data analysis to support patient satisfaction initiatives.

Develops appropriate techniques to streamline data analysis and delivery.

Partners with patient satisfaction survey vendor to maintain and update database as needed.

Communicates data variances and other pertinent information to leaders

Ensures collaborative participation in the management of projects.

Other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

Bachelor's degree with a health care, computer science or business focus is required.

Minimum of 1-2 years in a Healthcare or Business setting required. Minimum of 2-3 years in a Healthcare or Business setting preferred.

Expert in the use of Microsoft Office products - Excel (e.g. ability to write macros, build pivot tables, etc.), Access, PowerPoint, Word.

Experience in the use of a structured query language in a relational database.

Experience in the use of HFHS Corporate Data Stores a plus.

Experience in the use of a programming language also a plus.

Experience with RL6 and/or Press Ganey a plus.

Experience in SQL plus.

Experience in gathering and organizing data from disparate sources and presenting findings to leadership in a way that is useful for decision support, benchmarking, and quality performance tracking.

Will be comfortable in communicating alternative ideas with clinicians related to information options and solution.

Additional Information

Organization: Corporate Services

Department: Care Experience

Shift: Day Job

Union Code: Not Applicable

Additional DetailsThis posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.