Overview and Essential Functions

　　Do you enjoy being a leader and honing your craft? Then you may have found your next career move. We’re looking for a Supervisor Fiber Splicing to join our team and help lead their team to connect America. We provide experienced and reliable customer service professionals to the nation’s leading telecommunications providers!

　　We provide paid training, a company vehicle, full benefits, and tuition assistance.

　　Qualifications

　　What you will do:

　　You will supervise a team of FTTH in-home and SMB installation technicians

　　You will coach, counsel, and evaluate performance of field staff.

　　You will coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.

　　You will identify problem areas in the department and communicate problems and possible solutions to the Project Manager.

　　You will develop procedures and implement them to better organize the team/department.

　　You will assign duties, responsibilities, and scope of authority to technicians.

　　You will assist in recruitment and training efforts.

　　You will assist in warehousing and logistics support as needed to supplement the warehouse staff

　　You will establish, implement, and maintain operating standards and procedures for project reporting and documentation.

　　You will track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents

　　You will perform quality control inspections to correct and coach any issues found

　　You will interface with customers to resolve complaints and damages resulting from installation work

　　You will perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.

　　You will perform other duties not listed here, as the y arise, and as they are assigned to you.

　　IND1

　　Who we are looking for:

　　Must have a minimum of 1 year fiber optic or cable installation experience.

　　Must be able to perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.

　　Must have a high School Diploma or G.E.D.

　　Must be able to work a very flexible schedule.

　　Must be able to work in a fast paced time sensitive environment

　　Must be able to handle multiple tasks and last-minute changes

　　Must have exceptional customer service experiences

　　Must be a team player.

　　Former supervisory experience a plus.

　　Valid driver's license with minimum of 2 years driving experience and a good driving record.

　　Benefits and Company Summary

　　What you’ll get…

　　Company vehicle

　　Weekly paychecks

　　Medical, Dental, Vision and Prescription Plans

　　Flexible Spending Accounts

　　Short- and Long-Term Disability

　　Supplemental Life and AD&D

　　401(k) Retirement Savings w/ Company Match

　　Stock Purchase Plan

　　Company Discounts

　　Legal Insurance

　　Paid Time Off and Holidays

　　Tuition Reimbursement for select programs

　　EEO

　　Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories. Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions. If you need assistance accessing the career page or otherwise applying for a position, please contact: [email protected]