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Field Service Technician
Field Service Technician-August 2024
Bedford
Aug 26, 2025
About Field Service Technician

  DRS Pivotal Power, Located in Halifax, Nova Scotia, DRS Pivotal Power is a leader in the design, development and manufacture of high reliability power conversion equipment for mission critical applications supporting all branches of the military in Canada, the US and many countries abroad. All products are designed and manufactured in house by our growing team of over 60 employees. DRS Pivotal Power is part of the Leonardo DRS Naval Electronics group and has currently over 30,000 fielded units boasting a field reliability of over 99%.

  Job Summary

  Reporting to the Contracts Specialist, the R&O / Field Service Technician is primarily responsible for repairing and servicing DRS Pivotal Power products on site in the Bedford facility. This can include refurbishing units, diagnosing, and troubleshooting issues, implementing repairs, and completing final acceptance testing activities. Additional duties include providing routine technical maintenance, repairs, modification, equipment setup and testing in the field. This can either be on-board naval vessels, at support depots or customer locations.

  As the Field Service Technician, your main responsibilities will include (but not be limited to):

  Responsible for providing routine technical maintenance, repairs, modification, equipment setup and testing

  Support DRS equipment in operating environments at depots, training sites, and customer field operations with training, operation or repair. Some equipment is located in awkward, physically demanding locations

  Provide remote assistance via phone/email

  Assists with repairs and/or modifications using a variety of hand tools and test equipment

  Assists in demonstrating setup and adjustment of equipment for potential users or operators

  Ability to work variable shifts and up to 12 hour shifts to perform necessary testing

  Punctuality and attendance are considered essential functions of this position. Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements.

  Takes direction and instruction from others

  Provides regular status and progress reporting to management

  Completion of assigned task on time and within technical requirements

  Communicate clearly (written and oral) with other company personnel and the customer as required

  May participate in preparation of less complex proposals

  Attend appropriate engineering, customer or business meetings as required

  Demonstrates great customer service skills

  Support, communicate, reinforce, and defend the mission, values and culture of the organization

  What you require to be successful in this role:

  Possession of an Electrical Engineering Technician/Technologist Diploma and/or equivalent work experience

  Minimum of 2 to 5 years of related work experience in an electronics manufacturing environment

  Ability to travel with minimal notice

  Valid Passport

  Ability to obtain corporate credit card

  Good problem-solving skills are key to make independent studies, analyses, interpretations, and conclusions

  Effective technical report writing skills to collect, organize, analyze, and interpret data for varied audiences

  Highly effective customer service skills

  Excellent time management skills and ability to prioritize and meet work schedules

  Ability to manage multiple technical assignments

  Excellent communication skills (written and verbal)

  Proven team player in a multifunctional and changing technical environment

  Benefits of Working with DRS Pivotal Power

  A motivating team-based environment where your achievements matter

  An opportunity to work on industry leading edge technology

  Flexible work hours and a compressed work week to promote a healthy work/life balance

  Industry leading wellness program including:

  Health, dental, and vision coverage available on first day of hire at no cost to the employee with access to virtual healthcare

  Access to Employee and Family Assistance Program

  Competitive compensation including:

  Reimbursement for professional development initiatives and memberships plus access to free online learning resources

  Registered Retirement Savings Plan with matching company contributions with access to complimentary financial planning

  Maternity and Parental leave top-up

  Vacation, personal days, sick leave, and additional company paid days off

  About DRS Pivotal Power:

  DRS Pivotal Power, located in Halifax, Nova Scotia, is a leader in the design, development and manufacture of high reliability power conversion equipment for mission critical applications supporting all branches of the military in Canada, the US and many countries abroad. All products are designed and manufactured in house by our growing team of over 60 employees. DRS Pivotal Power is part of the Leonardo DRS Naval Electronics group and has currently over 30,000 fielded units boasting a field reliability of over 99%.

  Special needs of candidates with disabilities will be accommodated. DRS is dedicated to Employment Equity. The successful candidate must fulfill requirements for Canadian security clearance. Applicants may apply to this position online at www.leonardodrs.com careers. #DRSCanada

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