Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Supervisor, Administration Licensing Team Lead working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Looking for an opportunity where you’ll make an impact on people upskilling their career? To lead a team and inspire them to reach for amazing? In this role, you’ll support the Licensing Manager by reviewing the work of your team to ensure each detail of the licensing process is cared for and holds focus on delivering an amazing licensed agent and applicant experiences. You’ll ensure the records are maintained, information is compiled, and forms are submitted to client and state agencies to initially license/appoint and keep insurance agents licensed/appointed.

You'll report to the Licensing Manager. You and your team prepare our associates to successfully obtain their insurance license(s) and appointment(s) to allow the company to conduct business in each state.

During a Typical Day, You’ll

Manages communication with internal/external partners

Maintains 100% confidentiality, accuracy and completion of all licensing records and reports

Coordinates day-to-day operations, processes, and reporting to keep key stakeholders informed

Learns key business objectives, timeframes, and requirements associated with each licensing goal and class

Understands and improves the key success metrics associated with each licensing goal

Deliver consistent customer service and communication

What You Bring to the Role

Resourceful to partner successfully with teams, management and clients

Keen attention to detail and desire to follow procedures

Great technical, analytical, verbal and written communications skills

Expertise to transfer data into reports in a timely and accurate manner

Dedication to respect and ensure strict confidentiality of customer and employee data with your open, honest and empathetic manner when working with people

Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or adeptness to learn technology quickly

Notary or willingness to obtain

Minimum of one-year clerical experience

What You Can Expect

An annual incentive program

Medical, dental, and vision

Tax-advantaged healthcare accounts

Financial and income protection benefits

Paid time off (PTO) and wellness time off

Tuition reimbursement and access to thousands of free online courses

Visit our benefits website for more information.

The anticipated range is $44,000 - $46,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Title: Supervisor, Administration

Location: CO-Englewood

Requisition ID: 03Y5Z