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　　Warranty

　　Dallas/Ft. Worth, TX

　　Warranty Service Manager - Celina/Melissa/Van Alstyne

　　Dallas/Ft. Worth, TX

　　Warranty Service Manager - Celina/Melissa/Van Alstyne

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　　Job Description

　　David Weekley Homes is seeking a Warranty Service Manager to join our Dallas/Ft. Worth team. This position requires someone who is self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfaction.

　　Warranty Customer Service Managers (WSMs) handle warranty calls made by David Weekley home owners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSM's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes

　　Job Responsibilities:

　　Coordinate and schedule repairs with contractors and customers

　　Follow up, inspect and ensure accurate completion of all repairs in buyer's homes

　　Hold contractors accountable for results

　　Instruct customers on how to maintain their homes as well as communicating what items are not warrantable

　　Manage your budget

　　Handle multiple tasks, as well as projects within designated timeframes

　　Say "no" when necessary and overcome objections in a professional manner

　　Responsible for achieving high levels of customer satisfaction

　　Performing minor repairs

　　Job Requirements:

　　Previous Warranty experience required

　　A positive attitude and good social/interpersonal skills are essential

　　Must be able to deal with and remain calm in confrontational situations and deal with negativity

　　Previous experience in the home building industry and/or some home repair experience is helpful

　　Previous experience in a customer service environment

　　A team player that will be able to work closely with Home Buyers/Owners, Builders, and Sub-contractors in a fast-paced environment

　　Come and join our winning team recognized by Fortune Magazine as “One of the Top 100 Companies to Work For” 17 times. David Weekley Homes builds in 19 markets from coast to coast and is the largest privately-held builder in America. We offer an excellent benefits package that includes:

　　Health Insurance - Medical, Dental and Vision

　　401k and discretionary 8% match; Employee Stock Ownership Plan

　　Profit Sharing

　　Vacation, Holidays & PTO

　　Flexible Spending Account

　　Community Outreach

　　And More!

　　Note to job seekers: No telephone calls please. All interviews are by appointment only. Your resume will be reviewed and qualified candidates will be contacted in the event that there is a potential match. Thank you!