Company Overview

　　Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

　　Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

　　We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

　　Job Category

　　Retail

　　Position Summary

　　Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.

　　Responsibilities

　　Customer service

　　Drive store sales & promotions

　　Build Customer Satisfaction & Loyalty

　　Creating Results for Teammates, Customers and the Company

　　Understand alternative tire sourcing and competitors

　　Payroll, budgets and store goals

　　Responsible for record keeping and relevant financial information

　　Manage, schedule and assign staff according to their skill level

　　Attend paid training to stay up-to-date with new developments in the automotive service industry

　　Follow up with customers to obtain feedback and ensure they are satisfied with received

　　Other duties as assigned

　　Minimum Qualifications

　　High School Diploma or equivalent

　　Demonstrated success in retail sales management

　　Problem solving as it relates to customer complaints

　　Aptitude to manage inventory, order scheduling, and ongoing merchandising displays

　　Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty

　　Teammate and customer communication skills

　　Negotiation and conflict resolution skills

　　Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles

　　Must have completed all current and required Firestone Complete Auto Care education courses & modules required for this position

　　Preferred Qualifications

　　High school degree or equivalent is required

　　2 year college degree or equivalent

　　Our Crew Knows Benefits

　　Health benefits that start on day one of employment, for all of our full-time teammates:

　　Paid vacation and holidays

　　On-the-job training and company-funded ASE certifications

　　Tuition reimbursement program

　　401(k) match

　　Vision and Dental Coverage

　　On demand pay (daily pay) program available

　　Our Values Give Back To You

　　Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.

　　Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.

　　Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.

　　Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

　　Employment Eligibility

　　If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.